Job Ref: ALD1373
Branch: Chartwell Restaurant
Location: Chartwell Restaurant, York
Salary/Benefits: £13.00 per hour
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours per week
Posted date: 02/10/2025
Closing date: 18/10/2025
Job Title
Position: Head Waiter - Chartwell
Reports to: Chartwell Restaurant Manager
Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF
Hours of work: Minimum 3 days per week including Thursday, Friday and Saturday
Benefits:
Apprenticeship and other development opportunities.
Share of gratuities.
Hospitality Rewards platform.
Employee Assistance Program.
Free meals on duty.
Refer a friend bonus.
Free golf for yourself and discounted for friends and family.
Uniform provided.
Food and Beverage Discount when dining at our Hotel of 20%
Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings.
Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas. This year we will starting our new and opulent spa and state-of-the-art leisure areas as well as our new meeting rooms and additional 17 bedrooms. The leisure facilities opening later this year with the new spa, bedrooms and meeting space opening 2026
Chartwell is our recent addition to the Aldwark Manor Estate. An intimate, 3 rosette level, fine dining experience. In addition to the 36-cover restaurant, we have Clementine's wine tasting room with 2 Enomatic wine preservation units offering 16 wines by the glass, a secret lounge "The Other Room", with a fantastic array of single malts, cognacs and champagne. As Head Waiter of Chartwell you will be at the fore front of service and your team will deliver an impeccable service from the initial booking through to the post dining follow up, with full knowledge of every dish, classic cocktails and drinks, wine and the service standards to deliver and attain a minimum of 3 rosettes.
Our values: "Never be ordinary" in our product, quality or people with the aim of being "Always Aldwark" in meeting our guest's and team expectations.
Main duties and purpose of the role:
* To work with the Chartwell Manager in running the 36 cover restaurant and Clementines wine tasting room.
* To be able to describe each dish in our menus confidently
* Support with training and develop all team members who work ad hoc in Chartwell restaurant to 3 rosette level standard with wine training.
* Proactively promote Chartwell
* Support with creating and developing the brand standards to keep moving the business forward, making it a destination for the residential and non-residential clientele.
* To ensure standards of procedure are in place and followed by everyone who works in Chartwell.
* To ensure all relevant legislation, compliance and procedures in employment law, health and safety, food safety, liquor licencing is followed by all the team at all times.
* To deliver the experience of fine dining consistently to our guests
About Us
The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.
Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 200 acres of countryside all contribute to its allure.
The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.
We are continuously looking for exceptional individuals to join our team. If you are seeking a hospitality job with progression opportunities, then we are for you. There are live-in opportunities for the right candidates.
We are an equal opportunities employer committed to diversity, equity and inclusion. A copy of out DEI policy is available on request.
About the Chartwell Restaurant
Chartwell offers carefully crafted menus boasting locally sourced, seasonal ingredients, classically and accurately cooked. Our team of talented chefs will deliver British cuisine with a modern Savoy twist, influenced by French chef, restaurateur and writer, Auguste Escoffier.
Focusing on delivering an exceptional and memorable dining experience, the menu will feature a diverse array of dishes, each a masterpiece in its own right, designed to cater for a variety of palates.
Expect the unexpected at Chartwell. In keeping with everything we do at Aldwark Manor Estate, this new, unforgettable dining experience will be Never Ordinary. Chartwell's design will be breathtakingly glamorous. In addition to the main restaurant there'll be an exclusive mezzanine floor offering opulent private dining, as well as a speakeasy and a bespoke wine tasting room where guests can enjoy wines of the highest quality and rarest vintage.
Our chefs will create beautiful, experiential plates whilst our restaurant team will provide the impeccable service for which Aldwark Manor Estate is renowned.