Overview
Inbound Fluent French Speaker – Fully Flexible between Monday-Sunday 7am-8pm (40 Hours Per Week)
Inbound Fluent French Speaker – Fully Flexible between Monday-Sunday 7am-8pm (40 Hours Per Week)
This position is based at our Church Street Site in the Sheffield City Centre and all applicants are required to be within a 1-hour commute of our Sheffield offices.
Training & Grad bay will be completed on site, once completed you may have the option to work on a hybrid model where you would do a mixture of home and site working each week.
What you’ll do
* Respond to phone calls and online queries via email and other social media channels; communicate with customers in written format using a PC with good typing and grammar skills.
* Maintain a high standard of quality work to ensure customers are treated fairly.
* Refer issues to the relevant internal/external department using correct escalation procedures when necessary.
* Represent the brand and ensure customers are kept satisfied; written communication with customers in French & English.
What we’ll give you
* £12.21-£12.50 Per Hour (Experience Depending), plus a pay progression plan.
* 20 days holiday plus 8 bank holidays (in lieu if you are scheduled to work) and holiday entitlement increases with length of service.
* Up-to-date training and development in our training academy to nurture your talent and develop your career with us.
* A track record of promoting from within; many senior managers started in calling positions.
* Access to our Employee Benefits Platform to save on daily spending (added after four weeks with the Business).
About You
* Fluent in French with excellent written communication and customer service skills in English and French.
* Able to work at a fast pace while maintaining a high standard of quality.
What will you be doing?
* Responding to emails and answering calls from customers regarding their online orders.
* Maintaining a high standard of quality work to ensure customers are treated fairly.
* Reporting to your Team Manager and escalating issues to relevant internal/external departments when needed.
* Representing the brand and keeping customers satisfied; written communication with customers in French & English.
Hours of Work
* Full-time, flexible between Monday – Sunday 7AM-8PM.
Contract
Permanent
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Marketing, Public Relations, and Writing/Editing
* Industries: Outsourcing and Offshoring Consulting
Join us and you will be representing global brands and delivering excellent customer service.
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