Overview
Do you enjoy helping others and providing brilliant service to every customer you speak to? Are you looking for a job which provides full training, support to gain industry qualifications and potential career progression opportunities all over the world? If so, we’d love you to apply for one of our exciting Sales Consultant opportunities in our SME Insurance team. Things you need to know: These are permanent roles We are based in Tunbridge Wells with access from local bus routes and a 10-minute walk from train links Our working hours are Monday to Friday, with shifts patterns between 9am-8pm The starting salary is £23,000 - £25,000 in addition to OTE potential of £27,000-£29,000 We have a structured 2-week initial training programme and a dedicated training team to ensure you have all the support you need to be successful throughout continued training. After 6-Months of employment the opportunity to enrol onto a CII qualification will become available How you'll make an impact A bit about the job: In this role you will be helping a variety of small to medium size businesses find insurance policies that meet their needs. You will speak to new and existing customers who have made an appointment to discuss their insurance (there is no cold calling) and use your communication skills to build a rapport, gather the right information to understand their needs and help them find the right insurance policy, supporting them and providing excellent customer service along the way. You might need to balance multiple tasks at the same time, utilise a range of systems and will work in a dynamic, friendly, agile team. Please click on the video link to find out how our colleagues describe life at our Tunbridge Wells Branch. The Role: You answer calls from customers and guide them to a happy resolution. We provide supportive training which means you’ll be a product expert quickly. Use your calm demeanour to explain to the customer exactly what they need and how you're going to help. Listen to your customer, detect their needs and then either resolve the query or match them to one of our products that will help them. Leave the customer happy, with a positive lasting impression of the company, and an extraordinary feeling about our products and services. Ensure you sell the right elements of cover - always keeping your customers interests at heart. Our customers are so important to us, we only offer them products that align to our ethical principles and are within our guidelines. About you Your Skills, Experience and Qualifications: Previous call centre experience is not necessary as we will teach you everything that you need to know. From our product range to our phone system, it's all very simple once you know how. Excellent communication skills and the genuine ability to listen and care about your customer. We do ask that you have basic mathematical skills but most importantly, you have superb attention to detail. Using your outstanding interpersonal skills to speak openly and confidently on the phone to customers. Able to build strong rapport and quickly build relationships with your colleagues. You’re naturally driven to exceed targets, with a dedicated attitude combined with the highest degree of ethics and integrity in client focus. Eligible to work in the UK. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a callback, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.