Mortgage Advice Bureau is the UK's largest mortgage network, with access to over 11,000 products from 90 UK lenders. We specialise in providing expert advice to a range of clients. This includes first time buyers applying through help to buy, families looking to expand their homes and landlords adding to their portfolio.
We are committed to providing a memorable service to our clients.
R's & R's
* Processing lender submissions, including keying decision in principles, applications and fulfilling MAB system requirements
* Document checking for our clients to ensure that they align to MAB standards and meet lender requirements
* Managing the journey: working with the client/adviser and lender through the mortgage journey from initial assessment, approval, to offer and post offer stage
* Communicating with advisers/clients and lenders as the business demands
* Proactively managing cases through to completion
* Proactively calling leads to establish where they are in their client journey, when required.
Skills & Qualities
* Experienced in working in a fast-paced business environment
* Driven to put clients at the centre of everything you do
* Has first class communication and desire to challenge the outcome
* Maintains excellent attention to detail and self-motivated to get it right first time
* Able to handle, interpret and key data quickly, efficiently and correctly
* A true team player- working together and supporting your colleagues
* Experience communicating with customers preferred
* Experience in mortgage industry is preferred but not essential
Benefits
* Competitive salary with opportunity for bonus
* Award-winning training
* Opportunity for flexi-working at home and in our city centre offices in Edinburgh
* Array of benefits including Cycle to Work Scheme
* 30 days annual leave, with an extra day per annum after 2 year's service
* Birthday day off
* Summer Sports Day BBQ & legendary Christmas Party
* Fun Friday's including office drinks and monthly staff events
* Company sick pay (8 weeks full pay followed by 8 weeks at 50%
* Refer a friend (£250 for every staff recruitment referral)
* Referral incentives (20% of proc and broker fees for referring clients)
* Employee of the Month, receiving vouchers
* Career Development Programme
* Charity & Social Committee
* Wellbeing updates and information
* Annual Appraisals
* Annual paid charity day
* Fruit and office snacks
Job Type: Full-time
Pay: £23,809.00 per year
Benefits:
* Work from home
Work Location: In person