Additional Information: This hotel is owned and operated by an independent franchisee, The Langley. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
About the property
The Langley hotel in Buckinghamshire boasts one of Europe’s largest hotel spas nestled within the stately grounds of this luxury hotel. Designed to offer guests a truly luxurious experience, the spa combines elegant interiors with a wide range of facilities including both an indoor and outdoor swimming pool, extensive thermal facilities,5 treatment rooms, fitness studio, top of the range gym, spa lounge and manicure/hair and beauty salon. The extensive thermal facilities include a Ladies Only area and an exclusive VIP Suite combining a vitality pool, sauna, steam room and relaxation area in a luxurious and private sanctuary.
Role overview
We are seeking an experienced, dynamic and passionate Spa Manager to lead the operations of our luxury hotel’s wellness facilities. This role requires a commercially astute leader with a proven track record in driving revenues, operational excellence and delivering exceptional guest experiences. The successful candidate will be responsible for all aspects of the spa, wellness and fitness centre, ensuring profitability, innovation and the highest standards of service that reflect The Luxury Collection, one of Marriott’s luxury brands.
Key responsibilities
Operational Leadership
· Manage smooth-day-to-day spa operations, ensuring high-quality standards, and excellent customer service.
· Ensure the Spa environment is visually and operationally excellent including cleanliness, ambiance and maintenance.
· Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
· Manage Spa systems and software ensuring effective use for all spa members for bookings and reporting.
Finance and Commercial management
· Drive revenue growth through growing membership, day spa packages, retail sales and hotel guest treatments with innovative service and product offerings.
· Ensure treatment scheduling meets the demands of the guest thus maximising revenue through optimisation of appointment management.
· Plan an annual calendar of events, promotions and partnerships together with the Commercial team to drive revenue.
· Monitor KPIs, implement cost- control measures and maximize profitability without compromising guest experience.
People Leadership
· Manage all rotas in line with demand for treatments and hotel occupancies and have efficient staff scheduling to ensure productivity.
· Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high levels of service in all areas.
· Develop an annual training plan ensuring all employees are trained and developed to meet the needs of the business and new trends.
Guest Experience and Brand Standards
· Curate a world-class wellness experience tailored to luxury clientele.
· Introduce new treatments and fitness initiatives aligned with market trends.
· Handle guest feedback with professionalism, ensuring service recovery and loyalty.
Sales & Marketing Collaboration
· Partner with Sales and Marketing to promote spa offerings to hotel guests, local residents and corporate clients.
· Develop packages, promotions and partnerships to increase visibility and revenue.
Health and Safety Compliance
· Responsible for maintaining compliance within the spa of health, safety, and hygiene regulations, conducting regular inspections and staff training.
· Ensure all Health and Safety guidelines are adhered to and all new staff are to receive H&S training as part of their onboarding.
· Ensure the Spa’s cleanliness is of the highest level and in line with agreed standards and are reviewed regularly.
Required qualifications, behaviours and experience
· Substantial luxury spa experience and confident in running day-to-day operations to a high standard.
· Qualified Therapist SCQF level 6 (or equivalent)
· Strong financial management skills with proven ability to manage budgets; analyse P&L and deliver growth.
· Exceptional leadership, communication and interpersonal skills.
· Ability to work a mixture of opening, closing and weekend shifts.
What we offer:
•Service charge (discretionary)
•28 days holiday including bank holidays
•Discounted room rates at Marriott properties worldwide
•20% discount at Marriott F&B outlets worldwide
•Employee Referral Scheme
•Pension scheme
•Learning and development programmes
•Free Meals on Duty
•On-site parking
•Complimentary dry cleaning
This is a fantastic opportunity to lead this destination spa and join this luxury hotel and brand and be part of Marriott, the world’s largest hotel company.
This company is an equal opportunity employer.
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