Customer Service Advisor Redditch, Worcestershire (Office-based) Full-time | Permanent Salary: £28,000 per annum Are you an excellent communicator with a passion for customer service? We’re looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch. You’ll be responsible for guiding customers through their journey — from start to finish — ensuring everything runs smoothly and any issues are resolved quickly and professionally. Key Responsibilities * Act as the main point of contact for customers during their journey * Deliver first-class customer service with empathy and professionalism * Make daily outbound calls to update customers and contractors * Liaise with project managers to ensure smooth progress on all jobs * Accurately record updates, queries, and resolutions on the CRM system * Track and monitor progress of projects and complaint resolutions * Collect outstanding balances once work is complete * Support the wider customer service team to resolve issues efficiently * Communicate clearly via phone, email, and letter * Maintain a professional and positive image for the company What We’re Looking For * Previous experience in a customer-facing or customer engagement role * Excellent communication and interpersonal skills * A caring, customer-focused approach with great attention to detail * Ability to stay organised and manag...