Job Description
Location: Crawley
Contract Type: Temp/Perm
Rate: £40-45ph
Overview
An experienced operational professional is required to lead the delivery of a social housing maintenance contract. The successful candidate will ensure the efficient management of service operations, driving performance, compliance, and profitability across all areas of delivery.
Key Responsibilities
1. Oversee the effective management of service operations, optimising resources to achieve contractual requirements.
2. Develop and implement robust policies, procedures, and processes to maintain service excellence and operational efficiency.
3. Collaborate closely with the commercial team to meet financial performance targets set during monthly and quarterly reviews.
4. Lead, motivate, and develop a team of managers and operatives to deliver consistently high performance and customer satisfaction.
5. Identify and pursue opportunities for new business while maximising potential within existing client relationships.
6. Manage overall operating and capital budgets for the assigned contract, ensuring financial control and profitability.
7. Deliver services in line with tender assumptions for turnover, gross margin, and site profit.
8. Maintain clear communication channels...