A leading technology service provider is seeking a Lead Delivery Manager in Cambridge, UK, to manage service and change delivery for key accounts. This role involves leading teams, ensuring service excellence, and maintaining strong customer relationships. Key responsibilities include managing delivery processes, driving operational improvements, and supporting contract management. The ideal candidate should have extensive experience in IT Service Management and a strong understanding of ITIL, with a collaborative and inclusive mindset. This permanent position offers a hybrid work model. #J-18808-Ljbffr