Job Description:
The Helpdesk Agent will be responsible for delivering professional and efficient technical support to customers. This role involves diagnosing software-related issues, guiding users through solutions, and ensuring all queries are resolved accurately and timeously.
Key Responsibilities
* Provide prompt and professional technical support via phone, email, and chat
* Diagnose and troubleshoot software, hardware, and network connectivity issues
* Guide customers through step-by-step resolutions and product features
* Escalate complex issues to relevant teams and follow up to ensure resolution
* Maintain accurate records of all customer interactions
Minimum Requirements
* 2–5 years experience in a Helpdesk environment (software troubleshooting essential)
* Excellent verbal and written communication skills
* Strong analytical and problem-solving abilities
* Previous customer service or technical support experience
* Familiarity with helpdesk systems and remote support tools
* Ability to work independently and collaborate within a team
Employment Details
* Full-time, Permanent
* Salary: R12 000 – R13 000 per month (non-negotiable)
* Based in Kenilworth, Cape Town (must be able to commute)
If you are ready to take the next step in your technical support career and grow within a supportive environment, submit your application today.