Retail Sales Assistant – Keyholder
Join The Works Stores Ltd as a Retail Sales Assistant – Keyholder and be part of an exciting, creative retail environment where you can inspire people to read, learn, create and play.
Why The Works?
We are proud to be named the 10th best big company to work for in 2024. Our culture is supportive, friendly and inclusive, and we celebrate creativity and learning in every aspect of our business.
Benefits & Perks
* 25% colleague discount + exclusive double‑discount days
* MyWorks: access to online discounts across hundreds of retailers and services
* Family‑friendly leave with enhanced maternity, paternity and adoption pay
* Holiday: 28 days + bank holidays (33 days for Deputy & Store Managers)
* Can‑Do Academy: continuous training and career development
* Stream: claim early access to 50% of wages while you earn
* Share Scheme: own a piece of The Works
* 24/7 support for you and your family through the Retail Trust Charity
* Healthcare Cash Plan and various other employee benefits (pension, life assurance, Cycle‑to‑Work scheme, charity giving)
Key Responsibilities
As a Retail Sales Assistant, you will:
* Greet customers with a warm smile and provide outstanding customer service
* Assist customers in locating products, making recommendations and upselling where appropriate
* Maintain visual merchandising standards and keep the store tidy and safe
* Handle sales transactions accurately and manage cash register duties
* Support store management in day‑to‑day operations and promotions
* Operate keyholding duties when authorised (opening, closing, monitoring store activity)
Keyholder Responsibilities
* Keyholders are responsible for opening, closing and operating the store during assigned duties
* Ensure all security procedures are followed and store is left in a safe state
* Carry out inventory checks and assist with stock management as required
* Receive keyholding pay enhancement once you reach 18 years of age
Skills & Behaviours
* Genuine enthusiasm and authenticity in customer interactions
* Resilience – thrive in a fast‑paced retail environment and handle busy periods
* Stock management – ability to sort, price and merchandise deliveries efficiently
* Team player who supports colleagues and helps create a positive store atmosphere
Our Purpose & Values
To inspire reading, learning, creativity and play – and to give everyone the opportunity to unlock their potential. Our core values are:
* Crafty – smart use of available resources
* Caring – heartfelt support for customers and teammates
* Can‑Do – energy and determination to achieve goals
Diversity & Inclusion
We celebrate diversity and welcome applicants from all backgrounds, including under‑represented groups. Reasonable adjustments can be made for interview processes upon request.
Seniority Level
Entry
Employment Type
Part‑time
Job Function
Sales and Business Development – Retail
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