Key Account Manager
Contract: Government
Location: Birmingham - hybrid role with travel to Coventry, Cambridge, Norwich and Bristol
Hours of work: 40
Contract Type: Permanent
We are seeking a highly experienced Security Key Account Manager to provide senior operational leadership across a portfolio of approximately 10 Government sites spanning two regions.
Operating within ISS’s integrated facilities management and security model, this role is accountable for the safe, compliant and high-performing delivery of manned guarding and associated security services across all locations.
Job Description
Working within prestigious, security-sensitive Government environments, you will act as a trusted operational and contractual partner to clients and internal stakeholders.
You will uphold the highest standards of professionalism, confidentiality and governance, ensuring full compliance with contractual requirements, national security standards and site-specific protocols, including SC and higher levels of vetting where required.
Key Responsibilities
* Provide visible, proactive leadership across all security services, including manned guarding, access control, control room operations and incident response, setting standards appropriate for sensitive Government environments.
* Act as the primary operational and contractual lead for Government security stakeholders, building trusted relationships through clear communication, structured reporting and strong site knowledge.
* Ensure full compliance with Government security policies, legislation and contract requirements, including vetting standards, access protocols, information handling and behavioural expectations.
* Maintain robust governance and assurance frameworks, ensuring all sites remain audit-ready and compliant with internal standards, client requirements and industry best practice.
* Lead and oversee security incident management and escalation, ensuring consistent command, control, investigation and reporting processes across the portfolio.
* Provide confident leadership during high-profile visits, VIP movements, protests and periods of heightened threat, ensuring security plans are effectively implemented.
* Lead, coach and develop geographically dispersed on-site security management teams, promoting consistent standards, accountability and a strong security culture.
* Drive a culture of risk mitigation, safety, resilience and professionalism, ensuring security officers understand their role within Government environments.
Professional and Personal Competencies/Qualifications
* Proven experience in a senior security management or account leadership role delivering manned guarding and related security services across multiple sites within Government, regulated or high-security environments.
* Strong operational expertise across security service lines, including static and mobile guarding, access control, control room operations, patrol regimes, key management and incident response.
* Demonstrated experience leading large, geographically dispersed frontline security teams, including workforce planning, vetting compliance, performance management, training and engagement.
* Proven capability managing financial and commercial performance of security contracts, including budget oversight, forecasting, cost control and identification of value-add opportunities.
* Track record of delivering compliant, resilient operations within highly regulated environments, ensuring adherence to contractual, health & safety and Government security requirements.
* Experience leading security incident investigations, reporting, stakeholder communication and post-incident improvement actions.
* Must hold UK driving licence - required for travel.
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