Job Description
Office Location: London | Hybrid (3 days in office) | Salary Range: £85,000 - £90,000
Bank of London is one of only six UK clearing banks with direct access to the country's payment systems. Built on modern, cloud-native technology, we provide businesses with secure, API-driven banking that's fast, compliant, and built for growth. Our role is simple: help ambitious businesses turn their plans into reality by removing barriers and simplifying complexity. If you want to work where technology meets banking, where security comes first, and where your work directly enables business ambition, you're in the right place.
We are seeking a motivated and curious individual who aspires to excellence. This person should be technology-driven, aiming to bring innovation and automation to the bank's Financial Crime processes within our Risk Framework. We value those who challenge conventions, possess a forward-thinking mindset, and can self-direct to deliver complex outcomes with agility, speed, accuracy, and excellence.
Job Requirements
* Proven experience managing fraud operations (prevention, detection, investigations, and case management) within a regulated bank or financial services environment.
* Demonstrable experience handling scams and APP fraud, including investigations, operational outcomes, and appropriate escalation and governance.
* Strong working knowledge of fraud and scam typologies and controls, ideally within payments-led environments.
* Ability to produce and own meaningful fraud MI, including trend analysis, KPIs, and operational insights.
* Demonstrable experience of root cause analysis and implementing practical, sustainable control improvements.
* Strong stakeholder management skills, including the ability to work effectively with Risk, Compliance, Legal, and operational teams.
* Excellent written and verbal communication skills, with strong documentation discipline and attention to detail.
* Comfortable working in a fast-paced environment, managing competing priorities with sound judgement.
Job Responsibilities
* Lead and manage daily fraud, scams, and APP detection and investigation activity, ensuring effective and timely triage, decisioning, escalation, and resolution of cases.
* Oversee fraud and scam monitoring processes, including APP indicators and payment journey controls, ensuring transactions and accounts are reviewed regularly to detect and respond to suspicious or high-risk activity.
* Act as the primary escalation point for fraud, scam, and APP-related queries and emerging risks, escalating to management as required.
* Identify and analyse fraud and scam trends, including APP typologies, creating actionable insights, reports, and KPIs to inform operational and strategic decisions.
* Conduct periodic root cause analysis across fraud, scams, and APP cases to identify systemic control gaps, and implement corrective actions to prevent recurrence.
* Liaise closely with Risk, Compliance, and Legal to ensure activities align with the Financial Crime and Risk Framework, and that incidents are managed within regulatory expectations and internal governance.
* Maintain close collaboration with Transaction Monitoring and CDD teams to ensure a unified approach to client and transaction risk management.
* Own and deliver fraud MI reporting, ensuring accurate, timely, and high-quality data feeds into governance and reporting packs, including Board and ExCo reporting where required.
* Highlight process weaknesses and propose enhanced controls to mitigate identified fraud and scam risks, including APP-specific vulnerabilities.
* Ensure that all regulatory, scheme, contractual, and internal SLAs related to fraud, scams, and APP management are consistently met or exceeded.
* Support training and awareness activity to build fraud, scam, and APP risk awareness across the business.
Job Benefits
* Competitive salary package
* 25 days annual leave plus Bank Holidays
* Holiday allowance that increases with length of service
* Enhanced company pension offering (up to 20% salary sacrifice)
* Competitive sick pay
* Life Assurance - 4x annual salary
* Private Medical Insurance with comprehensive cover for you and your family
* 24/7 GP service and private prescription ordering
* Virtual physiotherapy for muscles, bones and joint care
* Digital counselling and virtual mental health support
* 24/7 confidential Employee Assistance Programme
* Digital gym and guided meditation classes
* Discounted gym memberships
* Annual eye care test and contribution towards glasses
* Market leading parental leave
* Neonatal support
* Partner support for antenatal appointments
* KIT days and structured support when returning to work
* Flexible working (subject to agreement)
* Fresh daily fruit and snacks
* Bi-weekly office breakfasts
* Peer-to-peer recognition programme with monthly value awards
* Clear goals and performance development framework
Diversity
Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, disability, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.