About the job:
As a Conductor, you will deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You will be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers, drive business growth and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.
Your main responsibilities will be:
* To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
* To be visible to our customers, providing information and help in a friendly and reassuring way.
* To manage the safety and operational activities of the train.
* To check and sell tickets, providing information and assistance as required.
* To ensure a safe, clean and pleasant environment.
You'll need to be:
* Passionate and proactive about delivering outstanding customer service.
* Determined to always perform well.
* Flexible, with the ability to work a variety of shifts including weekends and bank holidays.
* Comfortable working in a strictly regulated environment.
* Proud to be portray a professional image
As a minimum, you will need to have:
* An understanding of customers' needs.
* Excellent communication skills.
* The ability to build relationships and work as part of a team.
* Experience of front-line customer service.
About the location:
This position is based at Westbury Crew Depot, and this is where you will start and end your shifts.
Working Pattern:
This role will require you to work a variety of shifts which will include early starts and late finishes as well as weekends and bank holidays. Your starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this.
Additional Information:
You must live within a maximum of 60 minutes' travelling time of the depot. This role is safety critical, and you will be required to pass a medical which will include checking your hearing, vision and colour vision. The Railway standard is for perfect colour vision assessed using the Ishihara plates for testing colour vision.
The basic training salary is £25,501 and you will receive the higher of your current rate or the training rate until you pass out as competent. The basic salary for a competent conductor is £37,251.
For further information please contact Chris Tregoning, Guards Manager, on 07802 861682 or Mark Newman, Guards Manager on 07702 346573.
Please submit your application online via the internal FirstGroup careers website: https://internal.firstgroupcareers.com/
In case of technical difficulties when submitting your application, please contact the Recruitment Team at gwrrecruitment@gwr.com
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