This is a fantastic opportunity for an apprentice to work for this established employer. The role will be supporting our Student Funding and wider Student Services team with the day-to-day duties of the business. • To support the Student Services front service Reception and Information Points • Answering and directing inbound customer enquiries, both over the phone, in person and via email • Building and maintaining positive relationships with Students, staff and external stake holders • Helping resolve issues and being the first point of call via telephone • Management of post collection and distribution • Deal with incoming and outgoing mail • Responsible for checking and inputting data information on to reports and systems • Receive and communicate messages to all areas of the business • Clerical support to all areas of the business • To produce information and reports for internal and external use • Responsible for the accurate maintenance of records • General admin and maintaining tidiness of the student facing areas • To assist the Student Funding team in any other duties relevant to the post and business needs. • Any other duties as requested by the placement supervisor, which will assist the trainee complete the Customer Service Practitioner L2 Apprenticeship The apprentice's training schedule: Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work. Student to complete an Intermediate Technical Certificate as a Customer Service Practitioner Level 2. Functional Skills in maths and English, if required. Working week details 37.5 Hours per week. Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 4.30pm. Company Benefits Substantial annual leave entitlement (Up to 47 days per year including bank and public holidays!) College gym membership with onsite facilities Supporting employee mental health through access to free counselling services. Skills we are looking for • Organisational skills • Strong work ethic • Ability to manage and prioritise tasks • Effectively use interpersonal and communication skills • Establish and maintain effective working relationships • Effectively use organisation and planning skills with attention to detail and follow through • Good IT skills • Excellent organisational skills • Be reliable and supportive to other areas within the company • Good communication skills • Operate a variety of standard office machines, including a computer and a variety of computer software, phone, calculator, shredding machine and Photocopy machine • Maintain an established work schedule • Use creativity and independent thought to resolve issues • Knowledge of Microsoft programmes, Excel, Word, Teams and Outlook Personal Qualities • Polite, friendly, approachable manner • A flexible approach to working • Good communicator • Good telephone skills • Able to organise own workload • Attention to detail • Punctual & presentable • Confident telephone manner • Excellent time keeping • Team worker • Able to work on own initiative and prioritise workload • Professional