Head of Region – South
Commercial, Domestic & High Net Worth Property Claims
An excellent opportunity for an experienced loss adjusting professional to step into a senior regional leadership role within a fast-growing and highly innovative claims business. This position offers the chance to influence regional performance, shape client experience, and play a pivotal part in the ongoing expansion of a modern, tech-driven adjusting operation.
The Opportunity As Head of Region for the South, you will manage your own portfolio of commercial, domestic and high-net-worth property claims—often including business interruption—with values typically ranging from £50, to £1m+. Alongside technical handling, you will oversee and support a regional panel of third-party adjusters, ensuring they deliver high-quality, timely and consistent service to clients and policyholders.
This is a hands-on leadership role suited to someone who enjoys balancing technical authority with operational oversight. You’ll represent the region, support continued growth, and help drive innovation, customer excellence and modernisation across the claims journey. It’s an ideal move for an ambitious adjuster seeking genuine influence and room to progress.
Key Responsibilities
1. Manage a diverse caseload of commercial, domestic and HNW property claims, including BI losses.
2. Provide expert technical guidance, ensuring accurate and defensible decisions on coverage, liability, causation and quantum.
3. Lead and monitor the performance of regional third-party adjusters, ensuring service quality, communication and client standards are consistently upheld.
4. Act as the regional escalation point for complex, sensitive or high-value claims.
5. Drive customer-centric behaviours across your region, ensuring policyholders receive empathetic, timely and proactive support.
6. Analyse trends, identify opportunities for improvement and contribute to shaping best practice.
7. Work with senior leadership on regional strategy, operational efficiency and continuous development of adjusting capability.
8. Champion technology adoption, supporting the use of digital tools and claims platforms to enhance efficiency and the customer journey.
9. Foster strong communication, collaboration and professional relationships with brokers, clients, suppliers and internal teams.
About You
10. ACILA qualified (or working towards) with a strong background in loss adjusting across property and commercial lines.
11. Proven track record handling high-value and complex claims, ideally up to £1m+ in scope.
12. Confident, credible and assured in negotiation, with the ability to challenge constructively.
13. Deep understanding of policy wordings, T&Cs, claims procedures and regulatory expectations.
14. Empathetic and customer-focused, with the ability to support policyholders through difficult situations with professionalism and care.
15. Tech-aware and comfortable working with digital claims platforms and MS Office applications.
16. Strong communicator with the ability to influence, collaborate and inspire adjusters and stakeholders.
17. Proactive, ambitious and willing to “roll your sleeves up” to support both regional performance and wider business growth.