Job Description
Customer Service\nLocation: Dundee\nPay Rates: £13.42 to £31.37 per hour (depending on shift pattern choice)\nContract: Temporary to Permanent\nStart Date: 13/10/2025\nTraining: Full-time, 100% attendance required for the first 6 weeks\n\nDo you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.\n\nAs part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives.
This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ ((phone number removed)) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.\n\nAs a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.\nThis is more than a call handler role - it's a chance to make a real difference, every single shift.\n\nWe're looking for individuals who can:\n* Communicate clearly and empathetically under pressure\n* Think critically an...