Job Introduction Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy! Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job! Speedy are looking to recruit a Damage and Loss Coordinator to join a specialist team in Bristol to work with workshops, depots and customers to ensure all charges on damages and loss are applied in an accurate and timely manner. Main Responsibilities: Reporting to the Damage & Loss Manager, your key accountabilities will be: The handling of new customer damage and loss claims Maintaining and updating existing claims, with the view to resolve Negotiating and settling new & outstanding claims directly with customer and insurance companies Liaising with customers and senior management in a professional manner Working with our workshops and external repair partners to achieve a timely resolution to ensure correct billing to the customer Assisting the sales team and the depot network with damage and loss queries or claims Effective recording of workshop reports onto in house system and manage workloads through this process Escalate all disputes not resolved to Damage & Loss Team Leader Travelling to workshop when required Supporting your business unit/team to deliver our ESG Strategy – Decade to Deliver. Other Duties: Resolving asset queries via telephone and email Answering the phone in a timely and professional manner Assisting with company stock takes The Ideal Candidate Essential: Strong team player, Organised and flexible Good eye for detail Be an excellent communicator both written and verbal with all levels of management Must be analytical – able to investigate and resolve asset issues What we offer: 26 days holiday (plus bank holidays) Life assurance Pension Scheme Canteen facilities 95% discount across the Speedy brand Opportunities for training, development and career progression Voluntary Health Cash Plan My Staff Shop: discounts and offers for shopping etc. across many suppliers Green Commute Initiative: Work scheme for cycling PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First! Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group. Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible. Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us. Link below to our policies in line with our ESG Governance. https://www.speedyservices.com/esg/governance All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.