Customer Service Delivery Officer – Ayr – Modern Apprentice
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Customer Service Delivery Officer – Ayr – Modern Apprentice
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Join to apply for the Customer Service Delivery Officer – Ayr – Modern Apprentice role at The Scottish Government
The Scottish Government provided pay range
This range is provided by The Scottish Government. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Description
Are you a good communicator with a great eye for detail, who is looking for the opportunity to support key Scottish Government priorities?
You will join the Customer Service Delivery team in Ayr who are part of the Rural and Inspections Division (RPID). RPID have around 600 staff in 17 area offices throughout Scotland providing a range of services. These teams manage the implementation of agricultural, environmental and rural policies, conduct inspections, process applications for funding and provide high quality customer service.
The Customer Service Delivery team in Ayr are looking for a Customer Service Delivery Officer to join them to support in a variety of duties including the delivery of high quality customer service for our farmers and customers, processing subsidies scheme grants and providing effective business support for the office.
The location will start in Russell, Ayr by the end of 2025 or early 2026 the office will move to Kilwinning.
This is a Modern Apprenticeship opportunity, throughout the first 12 months the success candidate will be expected to gain a relevant SVQ qualification. Support will be provided by an internal assessor who will work with you on a monthly basis with time given to work on your qualification.
Responsibilities
* Receipting, data capture, assessment and authorisations of applications and claims under a range of agricultural and environmental schemes.
* Dealing with telephone, written and face to face enquiries from both internal and external customers including assisting with registration and navigation of RPID's online systems.
* Using various IT systems, make assessments of information submitted on businesses and their applications, including data capture of information submitted.
* General administrative duties, including filing, acknowledgement and onward processing of mail, compilation of files and maintaining spreadsheet information.
* Reception duty including ensuring efficient back of house services working across enabling functions.
* Providing efficient, effective and proactive support to a team.
* Proactive diary and inbox management including organising and preparing meetings and events, prioritising tasks and coordinating activity.
Success Profile
Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.
Experience
An understanding of IT systems including Microsoft office suite or similar.
Behaviours
* Communicating and Influencing – Level 1
* Working Together – Level 1
* Making Effective Decisions – Level 1
* Managing a Quality Service – Level 1
You can find out more about Success Profiles Behaviours, here: Behaviour levels - Success profiles: candidate guide - gov.scot
How To Apply
Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above.
Stage one (application sift): Candidates will have their applications assessed against all success profile criteria listed above unless there is a large number of applications, in which case, the following process will apply:
An initial sift will be conducted using the CV and supporting statement on the Communicating and Influencing behaviour as listed above.
Candidates who pass the initial sift will have their applications fully assessed against the behaviours.
Stage two (interview and presentation): If successful at application sift, you will be invited to an assessment and interview where we will test all criteria listed above. All the behaviours outlined in the Success Profile will be assessed at this stage.
The interviews and assessment will be in person at Russell House, Ayr.
Assessments are scheduled for w/c 25/08/25 however this may be subject to change.
About Us
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working Pattern
Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for, please contact us.
Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
The location will start in Russell, Ayr by the end of 2025 or early 2026 the office will move to Kilwinning.
The post is hybrid but the requirements of the role require a significant amount of time in the office depending on the business needs.
Seniority level
* Seniority level
Internship
Employment type
* Employment type
Internship
Job function
* Job function
Other
* Industries
Government Administration
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