Overview
At Projects, our mission is to provide a home for better business. We provide inspiring and inclusive work spaces that benefit people and respect our planet. We prioritise creating environments where everyone can thrive personally and professionally. Our commitment to informed decision-making and sustainable practices ensures that we not only support businesses in their growth but also contribute to a better future.
The Nile House building has been open for 3 years and has over 750 members. We have a warm, welcoming community with many drop-in members and visitors who enjoy the facilities we offer. The building comprises 4 floors of work space, including coworking areas, offices, meeting rooms and kitchenettes, as well as a large event space, podcast suite, cafe (managed by our partner Lost in the Lanes), a roof terrace and a bar. We also operate another Projects space across the road at Projects Ship Street, providing opportunities to work there and collaborate with teams on Ship Street and the central team.
Role
The Community Associate will have significant opportunities to develop their career. This role is multifaceted and instrumental to the business’s success. The key parts of the role and opportunities for development are:
* Work alongside the Community Manager to sell memberships and onboard new members in an exemplary and on-brand manner, with the priority goal of maintaining a consistent membership base with a high NPS score
* Work with the Community Manager to ensure high standards of building maintenance and that space is fully compliant with health & safety requirements
* Support the Brand Manager and Community Manager in delivering events and community initiatives, including assisting with the Rooftop Bar at Projects Nile House on Thursday evenings
Responsibilities
* Operations – Actively manage and improve back-of-house systems. Anticipate and address member queries and maintenance issues before they escalate. Identify opportunities to enhance operations and support the team to ensure the space is consistently inclusive, welcoming, and well-maintained
* Sales and Membership Processes – Follow processes that enable Projects to achieve a consistent membership base, supporting the Community Manager on sales from initial enquiry through onboarding
* Member Connections – Nurture relationships between members. Deliver excellent customer service to prospective and current members. Ensure a warm, welcoming environment for members and visitors. Support the Brand Manager in member events, including communication and delivery, aiming for high NPS
* Team Development – Participate in cross-departmental training, offering constructive feedback and development opportunities for the team to understand the Community Associate role and responsibilities
* Accounts – Responsible for receipts, budgets and allocated spend limits for Rooftop Bar-related outgoings
* Maintenance – Raise maintenance and cleaning issues and manage through to resolution. Be the direct on-site contact for contractors and cleaners, with support from the Community Manager, and manage expectations with Projects community when disruption occurs. Raise any health and safety concerns with the Area Community Manager immediately
* Better Business – Work with Directors and the team to ensure Projects conducts business in a conscious manner to maximise profit while supporting people and planet where possible, using B-Corp as a framework. Represent the brand and promote the mission using our values and tone of voice
As Projects develops, so will the responsibilities of the Community Associate role. These key responsibilities may evolve over time as the business grows and gains presence.
Requirements
* Experience in hospitality or facilities management is essential
* Organised, motivated and personable
* Proactive problem solver with a can-do attitude and tenacity
* Excellent communication and customer care skills
* Team player capable of working with minimal supervision
Benefits of Working at Projects
At Projects, we value our people and are committed to creating an environment where you can thrive both personally and professionally. As a small, collaborative team, we’re open to hearing what benefits matter most to you and will do our best to make them happen. Currently, our team enjoys the following:
* Professional Development Budget: Each team member receives a dedicated budget to support their professional growth. This can be used for courses, events, books, mentors, or software, and is tailored through your personal development plan.
* Profit Share Scheme: Automatic enrollment in our profit share scheme, rewarding you when the company performs well.
* Generous Annual Leave: 25 days of annual leave plus bank holidays, with an extra day of annual leave for each year worked up to a maximum of 5 extra days.
* Health & Dental Insurance: Comprehensive health and dental insurance provided through WPA.
* Recognition with Tacos: 5 virtual tacos per day to recognise colleagues’ efforts, redeemable for rewards such as vouchers or extra days off.
* Quarterly Team Hangouts: A team social every quarter with activities chosen by the team.
* Upskilling & Training: Structured training including quarterly Afternoon Tea Academy workshops and bespoke training opportunities.
* Monthly One-to-One Coffee/Drink Budget: A monthly budget for a coffee with your manager outside the office.
* Everyday Perks: Unlimited barista-made tea and coffee.
* Gym & Paddle Board Access: Access to the Ship Street gym and paddle board booking on the beach.
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