Due to company re-structure, an exciting opportunity is available for a highly experienced HMO Property Lettings Manager to join a company that is one of the market leaders with 4 Hubs (Liverpool, Salford, Bolton and Manchester) in the North West of England. Based at our Salford Office the successful candidate will ideally be ARLA/IRPM qualified (But Not Essential) with lettings and property management background and understanding of a property software (Concurrent/ Pay prop)
Duties and Responsibilities
Property Management
Develop and implement maintenance schedules for all properties, ensuring they meet safety and operational standards.
Oversee and coordinate with the maintenance team to ensure timely completion of repairs and routine maintenance.
Evaluate property maintenance needs, proposing upgrades and renovations to improve property value and functionality.
Customer Service & Complaint Resolution
Act as the first point of contact for escalated tenant and landlord issues.
Work with the Branch Manager to resolve disputes and ensure high customer satisfaction
Ensure all tenant concerns are addressed professionally and efficiently.
Communicate effectively with tenants regarding maintenance schedules, property updates, and compliance measures.
HMO Lettings Operations & Compliance
Oversee the HMO lettings process from listing to tenancy agreement
Ensure all tenant inquiries and applications are processed efficiently.
Ensure all properties meet HMO licensing requirements and safety regulations.
Monitor tenant move-ins, renewals, and checkouts, ensuring smooth transitions.
Work closely with the Compliance Team to maintain updated Gas Safety, EPC, EICR, and Fire Risk Assessments.
Ensure full adherence to Right to Rent checks, GDPR, and AML regulations.
Conduct periodic audits and inspections to ensure properties meet all required compliance standards.
Business Growth & Landlord Relations
Build and maintain strong relationships with landlords and investors.
Develop strategies to increase occupancy rates and minimize void periods.
Provide landlords with rental performance updates and market insights.
Identify new business opportunities to expand the HMO property portfolio.
Rent Collection & Financial Performance
Work with the PayProp Administrator to ensure rent collection is timely and accurate.
Monitor arrears and implement strategies for rent recovery.
Assist in setting rental pricing strategies based on market demand and competitor analysis.
Marketing & Lead Generation
Oversee the marketing of available properties on Rightmove, Zoopla, and OnTheMarket.
Work with the marketing team to create digital campaigns for tenant acquisition.
Utilize social media and SEO strategies to increase engagement and lead generation.
Job Specification
Education and Experience
ARLA/IRPM qualified (But Not Essential) with HMO lettings and maintenance background.
Minimum of 3 years of experience in property management, with a focus on maintenance and compliance.
Student and professional HMO and short let Experience would be beneficial.
Technical Skills
knowledge and property and general maintenance.
Proficient in property management software and regulatory compliance requirements.
Familiarity with HMO safety regulations and emergency response planning.
Personal Attributes
Excellent organizational and leadership skills.
Strong problem-solving abilities and attention to detail.
Effective communication skills, capable of managing diverse teams and interacting with various stakeholders.
High level of integrity and commitment to maintaining tenant confidentiality.
Ability to work under pressure and manage multiple tasks simultaneously.
Liaison Relationships
Internal
Branch Manager: Regular updates and strategic alignment.
Maintenance Coordinators and Lettings Administrators: Daily operational oversight and task coordination.
Central Maintenance Department: Coordination on major repairs and compliance updates.
External
Tenants: Ensuring satisfaction and addressing maintenance needs.
Landlords - property updates, up keep and maintenance
Contractors and Service Providers: Negotiating and managing service agreements.
Regulatory Bodies: Ensuring compliance with property laws and safety regulations.
Disclaimer:
This job description is intended to provide a general overview of the responsibilities and requirements for the position. It is not a comprehensive list of all duties, responsibilities, or qualifications associated with the job. The duties and responsibilities of this role may change without prior notice and the company reserves the right to modify or assign other duties as necessary to meet business requirements .
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Benefits:
* Company car
* Company events
* Company pension
* Free or subsidised travel
* Free parking
* On-site parking
* Sick pay
Experience:
* Property Management: 2 years (required)
* Customer service: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person