Senior Service Desk Analyst required by a prestigious Global Financial Organisation at their UK Headquarters based near Charing Cross station. This role offers a salary up to £55000 plus a significant discretionary bonus and an elite benefits package. You will join a top 100 firm managing a massive global asset portfolio, providing high-level support for 300 London-based users and an additional 1,000 staff across the EMEA region. This is a premier opportunity for an experienced Senior Service Desk Analyst to join a fast-paced, corporate, yet friendly environment during a period of significant global expansion. You will benefit from a highly attractive shift pattern following your probation, including an early 7 am - 3.30pm finish, alongside a 9am - 5pm and a 10.30am - 7pm rotation. This role is designed for a proactive professional who thrives on building strong relationships and wants to see the direct impact of their work on a global financial infrastructure. The company is a titan in the financial sector, successfully established within the US top 100 with a truly global reach. In the London HQ, you will be part of a sophisticated IT function supporting a diverse user base of 1,300 people across the UK and EMEA. They are known for their investment in technology and their people, offering a stable and lucrative career path within a world-class asset management environment. As the Senior Service Desk Analyst, you will take a lead role in providing proactive support for the IT infrastructure. Your day-to-day will involve high-level administration of Active Directory, Entra, and M365, alongside the deployment of Windows PCs and Servers. You will act as a key driver for technical projects, including infrastructure upgrades and server configurations, while utilizing ServiceNow and PowerShell to automate tasks and minimize business interruption. This role has come about due to the rapid expansion of the firm's global portfolio, creating a need for a self-motivated technical lead to ensure the smooth operation of their London and EMEA offices during this busy and exciting growth phase. If you are a Senior Service Desk Analyst with strong skills in PowerShell, ServiceNow, and PowerApps who is looking to join a global financial leader, we want to hear from you. This is an urgent requirement with a significant bonus on offer. Apply now to secure your position within this elite global organisation.