Job Overview
We are currently recruiting an experienced Field Service Engineer on behalf of our client, a leading injection moulding machine manufacturer to join their established team.
Benefits
* Company vehicle
* Profit related bonus scheme
* Generous overtime rates
* Private healthcare plan
* Flu vaccination
* Electrical vehicle salary sacrifice scheme
* Holiday buy back scheme
* Death in service benefit
Remit
* As a Field Service Engineer you will be responsible for installing new injection moulding machines to customer premises and carry out routine servicing and repairs to ensure customer satisfaction.
* This role will suit either current or previous experienced Service Engineers or Maintenance Engineers looking to move into a Service Engineer role, this role is home based with candidates preferably located in the Midlands or South of England.
Responsibilities
* Install new injection moulding equipment at clients sites, ensuring proper setup and configuration according to manufacturer’s guidelines.
* Provide remote and on-site technical support to clients, troubleshooting issues with injection moulding machines, auxiliary equipment, and control systems.
* Perform routine maintenance tasks, including inspections, cleaning, and parts replacement, to ensure equipment reliability and longevity.
* Diagnose and repair mechanical, electrical, and hydraulic faults on injection moulding machinery, coordinating with internal teams and external suppliers for replacement parts and upgrades.
* Conduct training sessions for client personnel on the operation, maintenance, and safety procedures related to injection moulding equipment.
* Maintain accurate records of service activities, including service reports, parts inventory, and equipment history, using our internal systems.
* Build and maintain strong relationships with clients, ensuring clear communication and timely resolution of technical issues to maximize customer satisfaction.
* Identify opportunities for process optimization and efficiency gains in injection moulding operations, proposing and implementing solutions to enhance equipment performance and reduce downtime.
* Maintaining and recording stock levels of spares as required.
* Reporting used stock to the Sales Administrator to ensure accurate invoicing of the customer.
Essential Requirements
* Have previous working knowledge of injection moulding machines or plastic processing equipment.
* Experience of working with pneumatic, hydraulic and electrical systems.
* Have a good awareness and understanding of the importance of health and safety in the workplace.
Desirable Requirements
* Have ONC (or equivalent) in engineering, mechanical engineering, industrial electrics, maintenance engineering or related discipline.
* Experience of working with PLC controlled machinery.
* Counter balance, Overhead Crane certificates.
* Previous customer service experience.
* Experience of working in a similar maintenance role.
* Autonomy and self disciplined in managing own project to completion within timeframe.
Core Competencies
* Excellent customer care skills.
* Strong organisational and time management skills with the ability to prioritise effectively.
* Excellent communication skills both written and verbal.
* Have excellent attention to detail.
* Ability to build effective team relationships.
* Be able to make decisions under pressure.
* Self-motivated with the ability to work autonomously as well as in a team.
* Excellent problem-solving skills.
* Ability to work safely.
Key Words
“Service Engineer”, “Field Service Engineer”, “Commissioning Engineer”, “Installation Engineer”, “Maintenance Engineer”, “Electrical Engineer”, “Mechanical Engineer” “Multi-Skilled Maintenance”, “Injection Moulding”, “Plastics”
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