Senior Administrative Assistant (Panel Project) Cardiff Council (Temporary role) Rate: £15.44 per hour THIS ROLE WILL REQUIRE AN ENHANCED CHILDREN AND ADULTS DBS CLEARANCE Cardiff Children Services is thrilled to introduce a newly created administrative role designed to support its ambitious project aimed at overhauling decision-making processes and ensuring optimal outcomes for children and young people. The ideal candidate must be highly organised, capable of managing multiple demands and deadlines, and skilled at taking notes during meetings, creating action points, and following through on them. As part of a small team, the successful applicant will work closely with their supervisor to deliver the project from conception to implementation, receiving training and ongoing coaching to adapt their skills to the project's needs. Collaborating with professionals from various agencies and services across Cardiff, the candidate must possess excellent communication and social skills to effectively problem-solve, negotiate, and find solutions that prioritise the child's best interests amidst competing demands. This is an exceptional opportunity for the successful candidate to join a dedicated team committed to delivering the best possible service to our social work colleagues, ultimately fostering the best outcomes for children. About the Job We are seeking to appoint enthusiastic and motivated individuals to provide administrative support and Reception duties (both face-to-face and over the phone) including: • Data processing • Maintaining and updating computerised databases • Organise / Maintain Diaries • Support to meetings • General operational support to the team • Cash handling as required • collating various information to strict legal deadlines What we are looking for from you The candidates selected for these positions will be expected to exhibit exceptional customer service abilities, exemplary written and verbal communication skills, and proficient keyboard and database management skills. Moreover, outstanding telephonic skills and the ability to deliver precise, high-quality work while maintaining exceptional organisational skills will also be required. The successful candidate will need to demonstrate excellent customer care skills, clear verbal and written communication skills and proven keyboard and database skills. In addition to possessing excellent telephone skills, you must be capable of producing accurate and high-quality work, while also demonstrating strong organisational skills. The role encompasses a broad, diverse, and frequently evolving range of tasks, necessitating the use of initiative, the capacity to function effectively under pressure in a fast-paced environment, and a dedication to delivering the highest calibre of support to those in need. You need to have a non-judgmental approach to people who are accessing services and must be willing to work flexibly as part of a team to meet changing service needs - which may include working from other bases. The ability to use Welsh in the workplace would also be desirable. Enhanced DBS will be required. Initially 100% office-based Enhanced DBS essential.