Contract: Permanent (30 hours per week), Monday to Friday between 8am and 6pm
Location: Waltham Abbey, EN9
Salary: GBP25,000 per annum
As a Product Sales Administrator, you will be responsible for coordinating and processing product orders for our clients, ensuring a seamless and efficient experience from initial enquiry through to final delivery. You will play a vital role in supporting our Sales and Account Management teams, acting as the key liaison between customers, internal departments, and our operational teams to help deliver a high-quality, reliable service.
You will draw on your strong organisational skills and customer service experience to manage inbound orders, maintain accurate records, and respond to product and delivery enquiries with clarity and confidence. Working closely with our Goods Out team, you ll issue packing and dispatch documentation, keep customers updated on product availability and lead times, and ensure orders are prepared and invoiced correctly.
By building an in-depth understanding of our products and how they re used, you will also help customers structure efficient orders that meet their needs, offering guidance on quantities, combinations and delivery timelines. Through every interaction, you ll reflect our commitment to customer care, accuracy, and professionalism.
This is an exciting opportunity to be part of a supportive, collaborative team in a role where your attention to detail and proactive approach will make a real difference to our customer relationships and day-to-day operations.
Main Objectives
* The role of Product Sales Administrator is key to the successful delivery of products to our clients. Working closely with Sales and Account Managers, as well as operational teams, you will co-ordinate, communicate and process all product sales orders.
* Reporting to the Product Sales Team Leader, you will be a dependable member of the team who has a professional and supportive attitude, with the ability to handle multiple tasks.
* You will build an understanding on how our products work and help customers structure efficient orders in terms of quantity and product mix.
* You will need to be confident on the phone, offer great customer service, and be resourceful and accurate.
Requirements for this role
Experience in role:
* Previous experience within an administrative/customer service role (at least 3 years)
* Previous experience working within Private Sector
* Must have Right to Work in the UK
* Be able to work on your own initiative with minimal supervision
* Possess good time management skills
* Able to manage workload
* Confident and clear communication skills both verbally and written
* Professional attitude
Our Company Benefits
* 31 days holiday inclusive of bank holidays, increasing with length of service
* Contributory pension scheme up to 5%
* Access to Company benefits and discount portal
* Access to a Health Cash Plan
* Cycle to work scheme
* Access to confidential Employee Assistance programme
* Interactive mental health and wellbeing app
How To Apply
Interested in this Product Sales Administrator opportunity Click apply and you will be redirected to our careers website to complete your application.
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