We are looking for a highly motivated Practice Manager to join our team. We operate out of two sites and provide primary careservices to over 11,500 patients.
This is a senior leadership role with responsibility for overseeing theadministrative and operational aspects of a general medical practice. You willbe required to work closely with the GP partners to create and drive forwardopportunities for profitability, efficiency, and enhanced patient care.
You will be managing staff, finances, and resources to ensure the smoothfunctioning of the practice, while maintaining compliance with healthcareregulations. You will be expected to work collaboratively and build rapportwith external stakeholders.
The ideal candidate will have a strong interest in financial management,running a business and be passionate about delivering a high standard of care.
You will have the benefits of NHS pension, peer support from other managers, and asupportive working environment.
Main duties of the job
As Practice Manager, you will oversee the smooth running of the practice, ensuring high-quality patient care and efficient operations across our two sites. You will lead and support our team, work closely with the GP partners and clinical staff, and take responsibility for key areas including:
Day-to-day operations and service delivery
HR and staff management
CQC and regulatory compliance
Complaints and patient experience
IT systems and practice infrastructure
Collaboration with PCN and local health partners
About us
Tettenhall MedicalPracticeis a large GP practice in leafy suburb of West of Wolverhamptonserving around 11,500 patients. The practice is based in an NHS Estate with afriendly and supportive team. The workload in general practice is continuouslyevolving and we are in the process of re-structuring to strengthen our clinicalteam to help cope with these changing dynamics and to continue providing agreat service to our patients.
We are looking forapplicants with initiative, enthusiasm and a pleasant personality withleadership skills who can manage different tasks to fill this key positionwithin our practice.
Job responsibilities
Job responsibilities
The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
The Practice Manager is responsible for:
1. Overseeing the day-to-day operations of the organization, ensuring staff achieve their primary responsibilities.
2. Functional management of all clinical and administrative staff.
3. Direct line management of the following staff: Data Administrator, Office Manager, Receptionists, Secretaries, Clinical Coders, Practice Nurses, Healthcare Assistant and GP trainees.
3. Managing the recruitment and retention of staff; developing, implementing and embed an effective succession plan.
4. Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed.
5. Developing, implementing and embedding an effective staff appraisal process.
6. Implementing effective systems for the resolution of disciplinary and grievance issues.
7. Maintaining an effective overview of and ensuring compliance with HR legislation
8. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
9. Managing the financial elements of the organization, including petty cash, etc., seeking to maximize income and reduce expenditure in conjunction with the partners
10. Inputting pensions for practice staff details on NHS Pension online portal.
11. Ensuring the organization has appropriate insurance cover
12. Developing, implementing and embedding an efficient business resilience plan (BRP)
13. Managing contracts for services with NHSPS
14. Managing the procurement of organization equipment, supplies and services
15. Coordinating the reviewing and updating of all organization policies and procedures
16. Leading change and continuous improvement initiatives; coordinating all projects within the organization
17.Ensuring the team reach QOF targets ( supported by the nursing and administrative leadership)
18. Adopting a strategic approach to the management of all patient services
19. Developing, implementing and embedding an effective communication strategy (internal and external)
20. Ensuring the organization maintains compliance with its NHS contractual obligations
21. Actively encouraging and promoting the use of patient online services
22. Publishing communications for internal and external use such as an organization Facebook and website.
23. Maintaining the organization and NHS choices websites
24. Liaising at external meetings as required.Coordinating the organization diary, ensuring meetings are scheduled appropriately.
25.Managing the management of patient participation group.
26. Effectively managing/supporting the management of all complaints in line with current legislation and guidance
26. The management of the premises, including health and safety aspects such as risk assessments and mandatory training
27. Managing the organization IT system, delegating staff to act as administrators
28 Ensuring compliance with IT security and IG
Person Specification
Qualifications
* 5 x GCSE, including English & Mathematics or equivalent.
* Educated to degree standard.
* Degree or equivalent qualification in business management, healthcare management, or a related field.
* Leadership or management qualification (e.g., ILM, CMI, or equivalent).
* Evidence of ongoing professional development in management, or healthcare.
Experience
* Proven experience in a management or leadership role within primary care, healthcare, or a similar setting.
* Strong background in operational management, including staff rotas, appointment systems, and service delivery.
* HR management experience, including recruitment, appraisals, and staff development.
* Experience handling complaints, patient concerns, and service improvements.
* Familiarity with NHS regulations, compliance, and information governance.
* Experience in managing IT systems, clinical software, and telephony.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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