Your newpany
Hays is currently working with one of the world's largest pharmaceuticalpanies. They are seeking a Dutch-speaking customer service advisor to join their well-established business. They were founded in 1858 and have research-based sites based all around the world. They were awarded the National Media of Technology for extending and enhancing human life through innovative pharmaceutical research and development and for undertaking hugelyplex clinical trials.
Your new role
1. Understand policies around order management and customer enquiry processes.
2. Receive orders and enter them into the SAP system.
3. Inform customers in case of quality issues related to product, recalls, or put on hold situations.
4. Monitor and track all orders untilpletion.
5. Archive order and delivery documents.
6. Receive and answer customer contacts through phone, email and fax in call tracking tool.
7. Assist, receive and answer any ad-hoc enquiries.
8. Liaise with other teams to understand the requirements for new product launches and special orders.
9. Support the internal and external audits.
What you'll need to succeed
10. Must be apetent Dutch speaker.
11. French speaking is desirable but not essential.
12. Previous experience within Administration and Customer Service.
13. Based in Chester.
14. A positive attitude and willingness to learn.
What you'll get in return
15. £15 per hour for 35 hours per week.
16. 6 months temporary role, potential for extension dependent on performance and business needs.
17. Hybrid working