Salary: £35,777 to £42,090 pa
Location: London / Hybrid - 2 days in the office, 3 days working from home
Contract: Fixed-term Contract for 14 months (maternity cover)
About us:
Our Dental Complaints Service (DCS) is recruiting a Complaints Officer on a 14-month fixed term contract.
This is an integral role in the team where you will facilitate, through the provision of information, guidance, signposting and support, the local resolution of complaints raised to the DCS by patients, in relation to their private dental care.
Our purpose is to protect the public by regulating dental professionals in the UK. All dentists, dental nurses, dental technicians, clinical dental technicians, dental hygienists, dental therapists and orthodontic therapists must be registered with us to work in the UK. The support and experience of our dedicated and highly focused teams is invaluable. This is your chance to build on your own skills and experience and make a worthwhile contribution to our work.
About the role:
1. Manage a varied and complex caseload of DCS matters, progressing complaints in accordance with departmental procedures and deadlines.
2. Communicate quickly with customers of the DCS by telephone, e- mail, web form and post.
3. Co-ordinate and regularly update all parties involved in looking t...