About Servaada, a Wipro company: Servaada is Wipros UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. Key Responsibilities: Contributing to a shared ownership of incidents, problems and requests assigned to the EUC team – putting the needs of the customer first and seeing issues through to resolution Troubleshooting issues using a sustained analytical and logical approach Ongoing maintenance and creation of application patching schedules for the client estate Keeping up to date with and leveraging the latest Microsoft technologies into our policy and systems management Manage end user system builds, images and remote deployment and asset management toolsets Support and maintain telephony systems and other corporate IT services used by the staff Contribute to improvements to Service Delivery processes and systems enhancements - using technology to increase efficiency and control within the organisation Deliver exceptional customer service ensuring customers are always kept informed and expectations managed appropriately Support and manage Active Directory ensuring that users, groups and policies are supportable and up to date Perform support tasks to relevant SLAs and KPIs Participate actively in the successful delivery of projects and initiatives for EUC and Service Desk teams Maintain a focus on security and data governance while performing day to day duties Work towards own and team goals, remain flexible in outlook and continually develop self to achieve objectives Skills, Qualifications and Experience: We are looking for someone with a wide breadth and depth of desktop and hardware support experience in a similar technical role. You will have a robust background in the management and provision of Microsoft Windows clients and end user systems, with experience in Microsoft 365 and Exchange Online tenant administration. 1st/2nd line technical support experience. Prioritising the customer experience and delivering high quality support in resolving end user requests and incidents. A positive, team player attitude, that focusses on developing knowledge and seeking out improvements to existing processes that could be automated or streamlined. Strong troubleshooting principles are also desired, along with a sense of ownership. You want to see things through, end to end, including the investigation of possible solutions, documenting processes and contributing to the success of the team. Desirable: Mobile Device Management experience using Intune/Endpoint Manager Foundation certification or knowledge of the ITIL framework Experience in management/support of telecoms systems Microsoft 365 tenant administration/support experience (Teams, Exchange, SharePoint) Windows 11 device management Active Directory, Group Policy support/administration Asset management, vulnerability management and software deployment experience Application of Individual Conduct Rules: Standard of conduct is reasonable under all circumstances relating to Must act with integrity Must act with due skill, care and diligence Must be open and cooperative with the FCA and other regulators Must pay due regard to the interests of customers and treat them fairly Must observe proper standards of market conduct Equal Opportunities: Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.