Inchinnan Part-time Permanent About a Career With Elis Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet. We are looking for an Account Manager who will be responsible for the retention and development (growth) of existing customer base by delivering exceptional levels of service and building relationships between Elis and the customer in line with the business strategy. Implement segment strategy campaigns and develop customer portfolios. This role is part-time, 3 days per week, Monday to Friday (24hr contract). This role is to be based in Inverness and covering territory will be Inverness up to Thurso (and potentially support Aberdeen). Your Mission at Elis Act as a lead point of contact for all matters specific to your customers. Understand the needs and future requirements of customers through proactive account management. Communicate clearly the progress of monthly KPIs to all relevant stakeholders including customer retention, additional sales and customer attraction. Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement. Forecast and track customer metrics to predict trends. Highlight opportunities and threats to appropriate managers. Analyse lost business/complaint management data and implement appropriate action to reduce these figures every month. The effective management of notified terminations with a principle aim of customer retention. To discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties. Work with the RCAM to review the commercial viability of accounts, recommending improvements or additional services. Ensure the Company’s growth targets for the customer portfolio are achieved on an annual basis. Agree price increases with customers as advised by the Company. Push for improvements, applying commercial What will make you stand out? Strong analytical skills. Good written and verbal skills. Ability to listen to and influence peer group and department team members to build and lead effective working teams. Good attention to detail and the ability to analyse data and interpret the information effectively to continuously improve the department and/or team. Ability to organise self and others to ensure tasks are carried out in a timely manner. Customer focussed. Flexible and able to react quickly to the needs of the customer & Elis. IT literate (Microsoft Office). What's on offer? Company Car Company Pension Employee Assistance Programme On-site Parking 29 Days Holiday Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We offer and encourage career growth, and have national coverage to facilitate ambition. Interested? Then apply online! Your contact person: Helena Fearnley-Brown Tel: helena.fearnleybrown@elis.com