Job Description
3 days per week in office
As an Incident Lead, you will be responsible for managing the response to incidents raised by major global clients. This includes triaging Jira tickets, allocating tasks to the correct personnel, and ensuring issues are resolved promptly to prevent recurrence.
The role involves a range of responsibilities including:
* Ticket management using ITIL / Jira / ServiceNow tools
* Incident management, prioritizing, triaging, investigating, resolving, and communicating with stakeholders
* Stakeholder management and liaison
* Change, Problem & Release management
* Monthly Steering Committee reviews
This is an exciting opportunity for experienced professionals looking to take on a challenging role in operations and service delivery.
Required Skills and Qualifications
To succeed in this position, you will require:
* In-depth experience in incident management
* Excellent communication skills
* Background in operations, release, or project management environments
* Demonstrable experience with Jira, Redmine, and ServiceNow
* Familiarity with software development (.Net) and cloud platforms (AWS)
Beneficial Skills and Experience
Awareness of software development (.Net), experience with AWS and TeamCity would be advantageous in this role.