We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.Digital Product Manager - EcommerceFlexible UK locations with FlexFirst hybrid working OverviewYou'll shape and optimise world‑class digital experiences across British Gas ecommerce products. Your focus will be on driving commercial performance while improving the end‑to‑end customer journey, working closely with digital, commercial and marketing teams to increase conversion and customer satisfaction. About the roleYou'll own the ecommerce performance for your product area, using data and customer insight to continuously improve digital journeys and content. You'll set clear goals and roadmaps, test and learn at pace, and balance customer needs with commercial outcomes.Key responsibilities include:Owning ecommerce performance, with a focus on acquisition, retention and seamless digital journeysDefining and delivering product goals including conversion, average order value, NPV and NPSUsing data, insight and user feedback to identify opportunities and prioritise improvementsLeading a test‑and‑learn approach using qualitative and quantitative methods (A/B testing, MVTs, user research)Setting and communicating clear roadmaps and OKRs aligned to business and customer needsMonitoring market trends, competitors and partnership opportunitiesWorking collaboratively with commercial, legal, regulatory and support teams to deliver compliant, scalable launchesSupporting and developing cross‑functional delivery teams and ways of workingWhat we're looking for EssentialExperience as a Digital Product Manager within ecommerce or digital environments, working in agile teamsStrong understanding of digital customer journeys and conversion rate optimisationConfident working cross‑functionally with product, design and technology teamsExperience using customer research, testing and experimentation to inform decisionsA data‑driven mindset with strong prioritisation and problem‑solving skillsClear, confident stakeholder communication, able to simplify complex topicsSolid understanding of SEO and digital marketing channels (PPC, display, social, VOD)DesirableExperience with Salesforce, Adobe Analytics/Target and Content Square