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Customer service advisor

Northampton
The New Homes Group
Customer service advisor
Posted: 21h ago
Offer description

Mortgage Advisor

Countrywide are looking for a Mortgage and Protection Advisor to join them in Grove Green, Maidstone. OTE £60,000

We are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process.

You will need to be adaptable, self-motivated and comfortable working in a fast-paced, target driven environment.

What can we offer you as our Mortgage and Protection Advisor..

1. Competitive Salary OTE £60,000
2. Superb training and development programme
3. Uncapped commission
4. Leads generated from our colleagues in Estate Agency
5. Quality and Loyalty Bonus
6. Group Discounts on Property Services
7. Transparent and fair progression structure
8. Highly skilled and experienced management team
9. Central Admin Support and agile IT tools to help you succeed
10. Supportive encouraging and rewarding environment – We invest in you!
11. All expense paid trips for top achievers

Main responsibilities:

12. Building relationships with the Estate Agency teams in order to provide training and support.
13. Attracting new customers and business, whilst being motivated to achieve professional goals within a result-driven environment.
14. Being able to walk our customers through the entire mortgage service process, including providing advice on a range of products and services to meet customer needs.
15. Taking part in regular branch meetings to discuss best practice and build lasting relationships.

Skills and experience required:

16. Full CeMAP or industry equivalent qualification
17. Able to generate new business in a target driven environment
18. Outstanding customer care / customer service experience
19. Resilient, positive, organised, numerate and detail oriented
20. Excellent verbal and written communication skills
21. IT literate (MS Office, internet, email systems)
22. A Full UK driving license and access to your own vehicle

Countrywide Mortgage Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

MS02959

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