Location: Office based in Ringwood, Hampshire Salary: From £11.28 per hour, dependent on experience Hours: Saturdays and/or Sundays, one or two shifts per week to include earlies 06:30-14:30 and lates 14:30-22:30 dependent on business needs, with opportunities for additional hours if desired We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for personable, motivated and diligent people to join our amazing team at weekends. Why work for us? Competitive pay with enhancements for weekend working Fantastic Colleague Benefits Supportive and friendly team 'On the job' training from your initial induction and throughout your time with Careline Career development opportunities Bright, contemporary offices based in Ringwood Free on-site parking Rewarding work; you'll be making a positive difference every day By joining Careline as a weekend Operator, you will gain valuable work experience and skills with a respected company, excellent for long-term career aspirations What does the role involve? You'll be taking incoming calls from retired Homeowners, responding to a variety of situations including emergencies (e.g. accidents, fires, floods), fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice. Logging each call in our CRM system ensuring information is accurately recorded every time. Remaining alert to ensure you are ready and available for your next customer. A friendly and responsive approach is essential. No sales, just great customer service About you We are looking for people with excellent customer service experience, for example, from call centres, retail, hospitality or the care sector. You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense An excellent telephone manner, a good standard of English and IT skills is essential. There is no better feeling than making a difference to someone's life and that is exactly what we do here at Careline Support Ltd each and every day. Company Values - TORCH - Trust - Openness - Respect - Communication - Honesty Who are we? Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments. How to join us We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today and find your calling We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.