What’s in it for you? * Industry-leading training and development opportunities * Join a supportive team with a collaborative working culture * Ongoing progression and career development opportunities * Healthcare cash plan & employee wellness programme * Pension and life assurance Must haves * Background in customer-facing or office-based roles such as administration, customer service or hospitality * A proactive, can-do attitude with a willingness to learn and develop * Strong communication skills, both verbal and written * Excellent organisational skills with the ability to manage multiple tasks * A problem-solving mindset with high attention to detail * Ability to work independently and as part of a team * Comfortable working in a fast-paced environment * Basic IT skills, including Microsoft Office or similar systems Nice to haves * Experience in service coordination, scheduling, or administration * Understanding of KPIs and SLAs * Experience managing customer relationships or accounts * Familiarity with service-based industries So, what will you be doing? * Acting as the main point of contact for selected client accounts * Managing and responding to client queries, requests, and service updates * Coordinating and scheduling service visits efficiently * Communicating with field teams, managers, and clients to ensure smooth oper...