Business Support Officer
Contract: 12 months fixed term
Location: Hybrid, Blueschool House and Home
Hours: 37 per week
Salary: HC5 £25,989 - £28,142 per annum
Closing date: Sunday 22nd February 2026
Interviews: wc 23rd February 2026
Introduction
Herefordshire Council is responsible for providing temporary accommodation to individuals and families to whom a homeless duty is owed. Each placement requires the accurate submission and management of Housing Benefit claims.
The Role
The Temporary Accommodation Team is seeking an enthusiastic, motivated, and flexible individual to join the service. The successful candidate will play a key role in supporting the effective delivery of temporary accommodation and ensuring Housing Benefit claims are processed efficiently and in line with relevant legislation and procedures.
What will you be doing?
Accurately input, update, and maintain Housing Benefit claim information on the council's benefits management systems, with particular emphasis on claims for residents in temporary accommodation.
About You
We are looking for someone who:
* Is enthusiastic, reliable, and well-organised
* Has strong attention to detail and understands the importance of accuracy
* Can work sensitively with people in challenging circumstances
* Is flexible and able to respond to changing demands
* Works well as part of a team and on their own initiative
We Offer
A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
* Salary £25,989 - £28,142
* Enrolment in the Local Government Pension Scheme (LGPS)
* Career progression: clear pathways to progress
* Annual Leave: 31 days' annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
* Flexible working: including the potential for job-sharing, part-time hours and agile working.
* Employee Assistance Programme: 24/7 access to support and counselling
* Payment of professional membership fees (based on role requirements)
* Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire's biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals.
Our ambitious transformation programme aims to further build on this to offer an all-age approach. We're excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
Don't meet all parts of the job description?
Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [email protected].
Creating an inclusive workplace
We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.
For more information on our Employee Network Groups please view our dedicated recruitment website:
Commitments, Covenants and Statutory Obligations
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
* Those who indicate that they have a disability. This is part of our commitment to the "Disability Confident" scheme.
* Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
* Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.
How to apply
To apply for a position, please upload an up-to-date CV and complete the application form demonstrating your experience, skills and abilities for the role.
For more information or to arrange an informal discussion about the role, please contact: (hiring manager name, role, contact details).
Be sure to include reference to the job description and person specification or role profile If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox - check your spam/ junk folder too. Good luck, we're looking forward to meeting you
About You
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