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Join to apply for the Regional Support Technician role at East Sussex County Council
Job Description
Join our dynamic ICT Services team supporting multiple schools in the Bromley area. You’ll be the go-to tech expert on-site—resolving issues, managing your call queue, and helping deliver seamless learning through reliable IT. Perfect for a skilled, self-managing technician looking to take the next step.
* Work independently across school sites
* Hands-on with a wide range of tech
* Opportunity to grow and lead initiatives
Job Description
Join our dynamic ICT Services team supporting multiple schools in the Bromley area. You’ll be the go-to tech expert on-site—resolving issues, managing your call queue, and helping deliver seamless learning through reliable IT. Perfect for a skilled, self-managing technician looking to take the next step.
* Competitive salary
* Work independently across school sites
* Hands-on with a wide range of tech
* Opportunity to grow and lead initiatives
We’re looking for a driven and adaptable Regional Support Technician to join our education ICT support team. You’ll take ownership of your own schedule and support queue, responding to on-site technical issues and proactively maintaining systems critical to teaching, learning, and school operations.
This is a hands-on, people-focused role ideal for someone with solid ICT knowledge and the confidence to work independently. You’ll play a central role in ensuring classroom technology runs smoothly, software is up to date, and staff and students can rely on you for expert guidance.
This role is primarily based at Bishop Justice School, Bromley, Magpie Hall Lane, BR2 8HZ with visits to schools in the regional area required.
What You’ll Do
* Deliver first and second-line support at multiple school locations
* Diagnose and resolve hardware, software, and networking issues
* Install and configure devices and AV equipment
* Manage user accounts, permissions, and updates via Microsoft 365 and Active Directory
* Plan your daily workload and monitor your ticket queue
* Collaborate with school staff and external suppliers to meet local ICT needs
Please note: Annual leave requests for this role will be required to be taken during the schools holiday periods.
What You’ll Need
* Proven experience in technical support, ideally in an educational or multi-site environment
* A confident, customer-focused approach with great communication skills
* Ability to self-manage, prioritise, and problem-solve
* Strong working knowledge of Windows OS, Microsoft 365, and networking basics
* Willingness to travel between sites (driving licence preferred)
Why Join Us?
* Be part of a friendly, forward-thinking ICT team
* Make a visible impact on teaching and learning
* Develop your skills with varied technology and projects
* Flexible, autonomous working with support from experienced colleagues
Ready to make a difference in education with your tech skills? Apply now to become a Regional Support Technician and help schools around Bromley thrive. To apply please click the 'apply now' button to upload your CV and a supporting statement. When writing your supporting statement be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education or personal interests.
Please download the Job Description & Person Specification for more information.
Interviews will be held virtually using Microsoft Teams on Thursday 21 August 2025. If you are unavailable on this date, please contact the hiring manager to discuss options and we may be able to schedule an alternative date for you.
For further details about the role and an informal discussion, please contact Sam Shaw on sam.shaw@eastsussex.gov.uk or call 07768 554660.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
About Us
Additional Information
This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record. Please note that we require evidence of an overseas police check if you have lived or worked abroad.
Your starting salary will be pro rata if the above position is part-time or term-time only.
If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas
If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.
Seniority level
* Seniority level
Entry level
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Information Technology
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