Job Title: Lettings Manager Location: Loughborough Working Hours: Monday – Friday, 8:45am – 5:30pm 1 in 3 Saturdays, 9:00am – 1:00pm The Role We are looking for a driven and commercially minded Lettings Manager to lead and grow our residential lettings team in Loughborough. This is a hands-on leadership role suited to someone who thrives in a fast-paced environment and has a strong understanding of today’s rental market. You will be responsible for driving new business, supporting and developing your team, and ensuring consistently high levels of service delivery across the department. Key Responsibilities Lead and manage the day-to-day operations of the Lettings team Generate new business through property appraisals and landlord instructions Ensure exceptional customer service is delivered at every stage of the lettings process Meet and exceed agreed lettings targets and performance KPIs Arrange and conduct property viewings and secure new tenancies Ensure full compliance with current lettings legislation and best practice Maintain accurate and up-to-date knowledge of available properties Conduct daily morning meetings and monthly 1-2-1s with team members Support the training, coaching and ongoing development of staff Take overall responsibility for the performance and success of the department What We’re Looking For Minimum 2–3 years’ experience in a Senior Lettings role Proven track record in winning new business and increasing market share Previous people management or supervisory experience Strong listing and valuation experience Excellent negotiation and influencing skills High standards of customer service Positive, professional telephone manner Self-motivated with a strong drive to succeed Ability to build and maintain strong working relationships Adaptable and responsive to change Full UK driving licence What We Offer Clear opportunities for career progression Industry-leading training and professional development Supportive and collaborative team culture Benefits Employee Assistance Programme, including 24/7 Virtual GP access Mental Health First Aiders Retail discount scheme Performance-related awards and incentives Generous holiday allowance, increasing with length of service, plus bank holidays Structured onboarding, training and ongoing support