Location: London
On-site, shift schedule (occasional weekend work)
Perm
Salary: £28.8k
We are looking for a capable and professional front of house candidate to provide excellent customer service to members and their guests.
Responsibilities:
• To meet and greet all members and guests on entering the Club
• To host the restaurant and lounges and assist with drinks service
• To present and offer concierge services to our Members.
• To actively promote the Club’s private areas and outlets.
• To answer all incoming calls in a professional manner and to direct them to the relevant departments or take messages to be relayed
• To ensure exceptional levels of customer service at all times
• To ensure that all restaurant enquiries are dealt with professionally and any special requests are communicated
• To ensure all the shoe polish, pressing and dry cleaning enquiries are dealt with promptly and efficiently
• To communicate fully with the housekeeping team when a Member is leaving the Club in order to allow them to access the bedroom.
• To ensure total confidentiality with regard to all Members and guests profiles and requirements and to protect them from the media
• To ensure all guests are accommodated, according to Club standard
• To become fully conversant with all Front of House related systems and equipment
• To ensure all relevant issues relating to housekeeping and maintenance are communicated appropriately
• To ensure that all guest complaints, queries and requests are dealt with professionally and quickly and communicated to the Reception & Events Manager
• To be fully conversant with all the dining options, club facilities, packages and upcoming events
• To assist the Reception Manager with taking short lead meetings and private dining bookings
• To handle incoming enquiries for The Private Screening Room on behalf of Dunhill Retail
• To be fully aware of which events are taking place at the Club in order to advise Members when requested
• To carry out any reasonable request by senior management
• To ensure that you are aware of and adhere to health and safety, fire and bomb threat procedures
• Report any item which causes concern to staff or Members
• Sole responsibility of any Duty Manager tasks on weekend shift
• Take care of any housekeeping or food and beverage related requests on a weekend shift and ensure the Members are taken care of.
• Be familiar with any health and safety risks when on weekend shift