About Abstract Recruitment
Abstract Recruitment is a trusted provider of flexible workforce solutions across the logistics, warehousing, and industrial sectors. With a strong focus on service, compliance, and performance, we partner with leading UK businesses to deliver high-volume staffing strategies that meet ever-changing operational demands. Our people-first approach and onsite support model ensure consistent results and lasting client relationships.
About the Role
We are seeking an experienced Account Manager to oversee our operation from our Corby branch (NN17), managing a workforce of approximately 70 temporary employees. This is a branch-based, permanent position supporting a key client account.
You will be responsible for ensuring operational efficiency, workforce compliance, and a high level of service delivery in line with agreed KPIs.
Key Responsibilities
* Oversee the scheduling, allocation, and productivity of approximately 70 agency colleagues.
* Manage the end-to-end recruitment process, including advertising vacancies, conducting interviews, inductions and onboarding new starters.
* Ensure accurate and timely processing of payroll and maintain up-to-date records for all temporary employees.
* Monitor daily attendance, address issues promptly, and ensure fulfilment targets are consistently met.
* Take ownership of shift planning and deployment based on operational requirements.
* Build strong relationships with both the client and temporary workforce to ensure smooth day-to-day operations.
Client Relationship & Service Delivery
* Act as the main point of contact for the client, ensuring clear and regular communication.
* Attend client meetings, provide operational updates, and support strategic planning.
* Develop a strong, collaborative partnership with client stakeholders to drive performance improvements.
Recruitment, Induction & Onboarding
* Liaise with Abstract’s recruitment team to manage workforce pipeline and forecast future demand.
* Oversee the full induction process for new starters, ensuring all colleagues are trained, onboarded, and compliant before entering the operation.
* Maintain accurate records and ensure all documentation is completed to standard.
Performance Management & Reporting
* Monitor and report on daily, weekly, and monthly KPIs (attendance, productivity, fulfilment rates, etc.).
* Identify trends or issues and implement continuous improvement initiatives.
* Conduct regular performance reviews with team members and develop action plans as needed.
Compliance & HR Support
* Ensure all agency colleagues are compliant with client and legal standards (right to work, H&S, policies).
* Maintain accurate records of absences, holidays, and sickness and ensure proper reporting protocols.
Engagement & CSR (Corporate Social Responsibility)
* Lead onsite engagement activities and communication initiatives to promote a positive work culture.
* Support the client’s CSR goals through active collaboration on local or company-wide projects.
* Organise recognition programs, engagement surveys, and feedback forums.
Skills & Experience Required
* Proven experience in account management, workforce management, or recruitment operations, preferably in a logistics or warehousing environment.
* Strong leadership and people management skills.
* Excellent client-facing and stakeholder management abilities.
* Ability to analyse and act on data to drive operational improvements.
* Knowledge of employment legislation and compliance requirements (e.g. right to work checks).
* Proficient in Microsoft Office and workforce management systems.
* Flexibility to work outside normal business hours, including weekends or night shifts, as needed.
What We Offer
* Competitive salary package
* Career development opportunities within a growing organisation
* Supportive team culture and autonomy to make an impact
* Access to company benefits, rewards, and employee engagement programs