Overview
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager. Your role could include helping on the tills, advising customers, or working in the back shop. You will also:
* Help our customers and put them at ease; listening to find out more about them, answering questions and giving great advice on our products, recommending items they hadn’t considered or offering a basket – it’s the little things that make a difference
* Get to know in-store offers and schemes and promote them
* Help our stores run smoothly – ensuring the right products are displayed, providing a great service on tills, or helping with stock in stock rooms
* Work with other team members to provide a great shopping experience and keep the store clean and presentable
* You will be provided with award-winning training accredited by the Institute of Customer Service
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
* Full training is provided for this role, and we are looking for people who:
* Excel in a varied environment, working at pace
* Communicate and listen effectively
* Enjoy working as part of a team, promoting a collaborative team dynamic
* Know that the little things make the biggest difference for customer interactions
* Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
It would be great if you also have
These are desirable skills or experience and are not essential. We welcome applications from candidates that don’t match these additional criteria:
* Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at Boots.jobs/rewards. Please note, salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing diversity and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you that we change for the better.
What’s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Business Area: Retail
Function: Store Colleagues
Hours per week: 30
Latitude, longitude: 51.068417178, -1.79668803
Shift Pattern: Weekdays, Weekends, Weekdays and Weekends
Airport: No
Hours per week (2): 25 to 34 hours per week
Company: UK Stores
Division: 16 - United Kingdom
Region: 8 - South
Area: 180 - Hampshire and Wiltshire
Store: 1488 - SALISBURY
Req Posted Date: 05-Aug-2025
County: Wiltshire
Country: UK
Address 1: 41-51 Silver Street
Address 2: Salisbury
Address 3: Wiltshire
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