WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
1. Yearly Salary of up to £25,968
2. Free Hot Meal On Duty
3. Complimentary Gym & Pool
4. Personal Development programmes designed to support you at every step of your career
5. A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()
6. Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
7. Team Member Referral Program
8. High street discounts: with Perks at Work
9. Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
10. Discounted dental and health cover
11. Free Parking
12. Guest Experience Day Dinner in Kailyard by Nick Nairnafter successfully passing probation
13. Short Term accommodation to support your relocation from other area of the UK
14. Modern and inclusive Team Member’s areas
What will I be doing?
15. Maintain an effective bar service with an emphasis on high quality, efficient service
16. Check that Guest service standards are set, implemented and monitored, and continuously evaluated
17. Set-up of the outlet in accordance with the pre-determined standards of the operation
18. Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
19. Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
20. Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
21. Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
22. Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
23. Complete all necessary administration in accordance with Company procedures relating to all staff members
24. Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
What are we looking for?
25. A warm personality, attentive and smartly presentable
26. An ability to listen and respond to demanding Guest needs
27. Excellent leadership, interpersonal and communication skills
28. Accountable and resilient
29. Committed to delivering high levels of customer service
30. Ability to work under pressure
31. Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
32. Customer Service experience in a supervisory capacity
33. Passion for delivering exceptional levels of Guest service
34. A basic level of IT proficiency
MEANINGFUL BENEFITS FOR YOUR CAREER & WELL-BEING
We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams: Best-in-Class PTO
Go Hilton Travel Discount Program
Hotel rates as low as $40/night! Health & Welfare Benefit Plans Debt-Free Education Retirement Savings Program Employee Stock Purchase Plan Mental Wellness Support
Flexible Schedules Access to your pay when you need it
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