At Sweegen, we view health & wellness not just as the powerful outcome of our products, but at the core to every aspect of our business. We specialize in providing solutions that are revolutionizing the food, beverage, pharma and supplement industries. This is made possible by our Creative Team who have patented our nature-derived production processes that are also highly sustainable. Our portfolio, which include taste modulation, taste solutions and our Signature stevia catalog, have been confirmed safe for use by the FDA (GRAS) and certified as non-GMO. We are a rapidly growing entrepreneurial company, and we are excited to add more talent to our team. We are visionaries that share an insatiable curiosity and optimism about the future.
Job Overview: As an Customer Service Rep/Inside-Sales at Sweegen, you will play a critical role in nurturing customer relationships, and identifying sales opportunities. Your strategic thinking, excellent communication, and ability to work in a fast-paced environment are essential for success in this role.
Key Responsibilities:
· Leverage existing contacts to identify, develop, and expand customer opportunities, aligning with company market positioning and product assortment.
· Maintain accounts, understand customer needs, and provide direction to ensure aggressive account penetration, project pipeline development, and high-level customer service.
· Work collaboratively with the team to resolve complaints, troubleshoot product supply-chain problems, and understand technical needs.
· Maintain up-to-date awareness of industry trends, technical developments, and customer markets, particularly in nutrition, functional F&B, personal care, and pet nutrition categories.
· Work closely with a cross-functional team, including sales, marketing, regulatory, and technical support.
Required Skills and Experience:
· Strong ability to listen actively and understand client needs, Builds genuine, trust-based relationships with prospects and customers
· High level of organizational and planning skills.
· Professional conduct, and sound judgment.
· Quick learner, intellectually curious, problem solver.
· Ability to work independently with strong relationship building, interpersonal, and customer service skills.
· Ability to work well in a team environment with low structure and a relatively flat organization.
· Energy, creativity, with strong execution and follow-up skills.
· Fluent in English; proficiency in additional languages is a significant plus.
Qualification
· Strong communication skills.
· Ability to work under pressure.
· Excellent organizational and multitasking skills.
· A team player with a high level of dedication.
Sweegen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: £16.00-£20.00 per hour
Expected hours: 40 per week
Work Location: In person