Client Care Manager Home Instead are renowned for the quality of care we provide to our clients. It’s award winning, it’s consistently excellent and it’s why we were the first London home care business in London that the Care Quality Commission rated as’ Outstanding’, three times in a row. We’ve built this reputation because at Home Instead we love to care and that’s because we only recruit people that love to care and want to make a difference to our clients lives. Due to an even greater demand on our already busy service, we are looking for a dedicated and experienced Client Care Manager to join our team. Your manner is warm and approachable and you are keen to be a part of a care business that is working hard to change the face of ageing and eager to take on the responsibility that comes with it to drive us on to greater success. You will be working as part of a professional and compassionate team and so your professionalism as well as your compassion are critical attributes we will be looking for. To have responsibility for new clients, once Care Consultant has onboarded them, conducting risk assessments and writing care plans, as well as managing your own portfolio of existing clients to ensuring that the care we deliver is of the highest quality, delivered by highly trained Care Professionals, ensuring compliance with all governing body requirements and legislation relevant to the service. Job Purpose To have responsibility for your own portfolio of clients. From newly onboarded to existing clients, you will ensure that the care and support they are receiving is the best it can be. This will include continuously updating care plans, risk assessments, MAR charts, Quality Assurance visits and Service Reviews, dealing with healthcare professionals, liaising with discharge planners, GP surgeries, family members and anyone else who is involved in your clients care needs. The Role · To manage a portfolio of clients in our care adhering to company policies, franchise standards and our regulatory body, the Care Quality Commission. · To work closely with the Head of People and Service Manager to ensure your clients have the visits they need and that the Care Professionals visiting have been carefully matched to the client and trained and competent. · To be responsible for your client’s hospital discharge, where care needs have changed since admission to hospital including liaising with multi-disciplinary teams, discharge planners and ward staff to ensure safe discharge. · Responsibility for liaising with social workers, GPs, Pharmacies, District Nurses and community teams to ensure the care we are delivering is of the highest quality. · To be confident to refer clients to community services and support. · Promote the highest standards of care and service with a focus on person centred care. · To liaise with family members, providing confident, professional advice and support for them too. Person Spec · Must have at least 2 years Care Management experience · Experience of Care Plan writing · Knowledge of CQC regulations and KLOEs · Must have experience with People management systems · Minimum of 5 GCSE’s A-C including Maths and English · Must live locally to New Malden · Good communication skills · Good time management and prioritisation skills · Organised and professional appearance · Caring · Positive attitude Remuneration Salary £32,500 - £36,000 per annum, subject to skills and experience. Hours Monday – Friday / Full Time - 40 hours per week. Flexibility required to meet the business needs and the general requirements of a 24/7 care service. Contract Permanent Probation 6 month probation period Pension Auto Enrolment Expenses All reasonable out of pocket expenses and mileage at 45p per mile Job Type: Full-time