Description
**Please ensure that you have the correct right to work documents**
**Candidates must be over 18 - This is a supervisory role - prior retail and supervisory role is required**
** 2 Positions available**
Do you have a cheerful personality? Are you friendly and enjoy interacting with customers? Do you enjoy working as part of a busy team? If this sounds like you then we would love to hear from you.
Come and join our dedicated, enthusiastic team at Marks & Spencer. We are looking to recruit a full-time Team Manager to join our team in St Clement. You will need to be able to direct, administer and control the day-to-day operations and activities of facilities and programmes in an assigned area.
Key Responsibilities
* Provides leadership, support, and guidance to facility management;
* Provide support by acting as a key holder, opening and closing whenever required;
* Ensures compliance with an established company and regulatory guidelines and procedures to provide high-quality service and outstanding customer care;
* Maintain availability levels across the store prioritising off sales and low levels;
* Keep up to date with store promotions to drive customers off in-store and promote key lines;
* Provide and train others to deliver great service, regularly observe individual interaction to provide feedback;
* Ensure the correct procedures are followed for wasting stock;
* Accurately use colleague rota to ensure service levels are provided within budget;
* Conduct relevant investigations into stock loss to drive efficiencies and minimize future loss;
* Drive an accurate till operation by colleagues in-store to reduce risk and loss and drive productivity;
* Adhere to and correctly implement shop floor and stock processes, policies and procedures;
* Ensure correct fill levels, and accurate date check completion so all products are safe and legal;
* Monitor and report temperatures in the daily book so all products are safe and legal;
* Manage and maintain accurate stock levels to ensure minimum waste and maximum availability;
* Ensure the correct procedures are followed for wasting and reducing stock;
* Ensure all employees receive the appropriate training and education, including ongoing compliance training;
* Complete daily store action plans to achieve consistent store standards;
* Ensure that customers know what products and services are on offer;
* Ensure that customers can pay quickly and easily and leave the store feeling positive;
* Establish good working relationships and clear channels of communication with the respective team;
* Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent;
* Ensures and promotes the development of the team/succession planning through coaching, training, and leadership development;
* Ensures efficient and economical performance following operating budgets, year-end goals and objectives.
* As necessary, work out of the role to meet customer and business needs.
Skills, Knowledge and expertise
* General education;
* Current First Aid at Work Certificate (Preferred);
* Current Food Hygiene Certificate (Preferred);
* Customer service skills;
* Exceptional leadership skills;
* Effective time-management skills;
* Excellent coaching and development skills;
* Strong interpersonal skills;
* Patience and the ability to remain calm in stressful situations;
* Ability to receive feedback and act on it, when necessary;
* Ability to work on own initiative and under pressure to meet tight deadlines;
* Sensitivity and understanding;
* Good attention to detail;
* Background in Customer Service;
* Proven experience in effectively managing a team;
* Minimum 4 years of customer-facing/retail role experience.
Benefits
* Attractive Salary
* Discount card for all our brands with a secondary card holder.
* 20 days holidays increasing with length of service
* Opt in Contributory Pension Scheme
* Opt in healthcare scheme
About SandpiperCI
Sandpiper is an international food and retail service operator with 19 stores across three territories. We are proud to be a franchise partner with 6 of the worlds best brands.