Loc8me is an ever-growing student lettings company with nationwide offices. Our vision is to provide industry-leading accommodation experiences for our students and our landlords across the country. You will be joining an organisation where opportunities are constant, ambitions endless, and the pursuit of excellence fundamental. We are looking for a Branch Manager to lead our Bristol, Bath & Cardiff operations. The ideal candidate will place a huge emphasis on customer service and be passionate about delivering a first-class experience. As a Branch Manager, you will be responsible for leading a team of Lettings Consultants and Asset Managers. Working in a team you will be required to build excellent relationships with Landlords, Tenants, and Contractors. You must be an excellent communicator who is used to maintaining relationships with a diverse range of people and must have a 'get stuck in attitude'.
Why come and work with us
● You'll be part of a company that values innovation and alternative thinking
● We invest in and value personal development
● You'll be part of an audaciously ambitious and growing company
● You'll be working alongside great people
Your responsibilities will include
● Developing and maintaining great relationships with Landlords, Tenants, and Contractors
● Ensure the Tenant and Landlord experience is exceptional
● Managing all aspects of asset management and lettings performance across the portfolio
● Recruit new team members
● Provide initial and ongoing training to all team members
● Review and audit asset management and portfolio performance
● Run compliance reports on a weekly basis
● Manage & Support Asset Managers with utility management
● Build & maintain effective working relationships with the central teams
● Managing in-tenancy legal notices when required
● Introducing and educating new legislation requirements and HMO licencing to Landlords when required
● Support asset managers with investment advice on landlords' current and new portfolios
● Complaints Handling
● Proactively create and convert new landlord and investor leads
● Network to create opportunities
● Manage lettings administration process
● Manage the marketing and advertising of the portfolio
● Manage marketing events alongside Marketing Manager
● Audit Lettings Spreadsheet and branch performance
● Deliver weekly lettings reports to the Operations Manager
● Carry out regular landlord meetings
● Audit inspection process and reports
● Deliver monthly 1-2-1s
● Staff reviews and annual appraisals
● Set Lettings KPIs and review on a monthly basis with the Operations Manager
● Review the branches' monthly profit and loss reports with the Operations Manager
● Responsible for organising office compliance, cleaning and upkeep
● Responsible for office cars, cleaning, organising MOTs, tax and repairs
● Responsible for organising the ordering of office refreshments
We're looking for
● Excellent organisational skills
● Excellent communication skills in order to provide a high-quality to service to all customers
● The ability to see a job through from start to finish
● Experience in Lettings (preferred)
● Self-motivated and ability to work on own initiative
● Ability to prioritise workload and work to deadlines
● Flexible and adaptable in approach to work
Details
● Hours of work: 9am till 5.30pm Monday to Friday & 15 Saturdays per year 10am till 3pm
● Competitive Salary: DOE
● Bonus Scheme
● Driving licence required and personal car preferred