What do you want to search? Keyword Apprenticeship Type Location
Customer Service Apprenticeship (Office) - Bristol
, Apply From: 03/08/2025
Learning Provider
Delivered by PARAGON EDUCATION & SKILLS LIMITED
Employer
STEVE GREGOR PLUMBING AND HEATING LIMITED
Vacancy Description
Gregor Heating is a trusted and well-established provider of heating, electrical, and renewable services across Bristol and the South West. With a strong focus on customer care and high-quality service, we are proud to support our local community through reliable installations, maintenance, and expert advice.
As an Office Apprentice, you will provide day-to-day support to our Customer Service teams across the Installation, Servicing, and Repair departments. This is a varied and hands-on role offering valuable experience in office administration, customer care, and internal coordination. You will be learning while working, helping ensure our customers receive the excellent service Gregor is known for.
At Gregor Heating, our Customer Care Team sits at the very heart of what we do. If you’re looking to build a career in a supportive, fast-paced environment where no two days are the same, this is where you belong.
You’ll join a close-knit team of friendly, dedicated professionals who take real pride in helping people. The Customer Care Team works hand-in-hand with our engineers, and technical support staff to ensure our customers receive outstanding service - whether it’s answering questions, booking appointments, or resolving issues with warmth and efficiency.
We’re not just answering phones or replying to emails - we’re building lasting relationships with homeowners, landlords, and commercial clients across the South West. You’ll be their first point of contact and their go-to for reliable support for any plumbing issues from their recently purchased new build home.
Working with us means gaining hands-on experience in a dynamic service environment, learning how a leading heating and renewables company operates from the inside out. You’ll develop essential skills in:
* Customer communication - delivering empathy, clarity, and solutions across multiple channels (phone, email, live chat)
* Problem-solving and coordination - working behind the scenes with engineers and planners to get things sorted
* Technical knowledge - learning the basics of heating systems, renewable energy products, and common service needs
* CRM systems and workflow tools - becoming confident with tools that keep operations running smoothly
Plus, you’ll grow your understanding of the construction sector at a time when home efficiency and sustainability are more important than ever.
Your role will include:
* Assist in answering and directing incoming phone calls and emails in a professional manner
* Help log customer enquiries, service requests, and job bookings accurately into our systems
* Support team members with scheduling engineers and confirming appointments
* Help prepare and send out quotations, invoices, and appointment reminders
* Maintain accurate records and ensure documentation is filed or updated correctly
* Assist in handling customer feedback, complaints, and follow-up queries under supervision
* Contribute to internal communications across departments (e.g. passing messages to engineers or suppliers)
* Carry out general office duties such as photocopying, scanning, and data entry
* Participate in training sessions and complete apprenticeship coursework on time
Key Details
Vacancy Title
Customer Service Apprenticeship (Office) - Bristol
Employer Description
We’re a friendly, family-run local business that has been helping families in and around Bristol, Bath, South Gloucestershire and North Somerset to heat their homes and keep warm and cosy for over 35 years (becoming a limited company in 1999).
Vacancy Location
Steve Gregor Plumbing & Heating Ltd, Unit 1, Willcock House Bristol BS30 5LW
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000335157
Key Dates
Apply From
03/08/2025
Closing Date For Applications
2025-09-02 23:59:59
Interview Begin From
Possible Start Date
2025-09-09 00:00:00
Training
Training to be Provided
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship you will have gained your Customer Service Level 3 Qualification.
Learning Provider
PARAGON EDUCATION & SKILLS LIMITED
Skills Required
Attention to detailCommunication skillsIT skills
Apply Now #J-18808-Ljbffr