Summary This apprenticeship is an exciting opportunity to begin a career with Caring Moments, a registered personal care and support business in Lowestoft, training to become an administrator. You will work as part of a team and receive workplace training from industry professionals. Wage £12,759.50 a year Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday to Friday: 09.00 - 16.30. 32 hours 30 minutes a week Start date Monday 4 August 2025 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work You will receive training to be able to: Answer and direct phone calls Organise and schedule appointments Plan meetings and take detailed minutes Write and distribute emails, correspondence memos, letters, faxes and forms Develop and maintain a filing system To assist with the calculation of hours and mileage for wages To assist with the preparation & calculation of hours to be invoiced Provide general support to visitors Act as the point of contact for internal and external clients Liaise with directors and senior administrative assistants to handle requests and queries from senior managers Carry out client reviews via telephone Any other jobs required for the smooth running of the company Where you'll work 5 POLICE STATION ROAD LOWESTOFT NR32 1NY Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. College or training organisation EAST COAST COLLEGE Your training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Your training plan The standard will be delivered using workplace training and learning, together with online learning and 1-2-1 support. You will work towards gaining a Level 3 Business Administrator Apprenticeship Standard. Requirements Essential qualifications GCSE in: English (grade 4/C) Maths (grade 4/C) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Problem solving skills Number skills Logical Initiative Knowledge of Microsoft Office About this company Caring Moments is registered to deliver domiciliary care and support with the (CQC) Care Quality Commission, based on Codes of Good Practice and the recommendations of the General Care Council. There are many reasons why extra support or care services are needed at home. Whether you or someone you know needs a little extra encouragement or around-the-clock care, our team of friendly and caring staff are all fully qualified to carry out a complete range of care services. http://www.caringmoments.co.uk (opens in new tab) After this apprenticeship Upon successful completion of your apprenticeship, you will continue employment with us. Ask a question The contact for this apprenticeship is: EAST COAST COLLEGE Tony Watts t.watts@caringmoments.co.uk 01502 515818 The reference code for this apprenticeship is VAC1000322588.