Customer Service & Operations Assistant - Wholesale Retail Sector To be considered for this role you are required to have 2-3 years previous experience working in the wholesale retail customer service environment. Up to £32,000 per annum (depending on qualifications and experience) Watford Full Time Office Based – Monday to Friday One to One Personnel is proud to be working with our global brand client who is looking to hire a Customer Service & Operations Assistant to join their team at their head offices based in Watford. Experience/Skills required * Relevant industry experience – preferably 2-3 years * Ideally have worked with known retailers, Next, Debenhams, JD Sports, etc * Self-motivated, able to manage own workload and be a team player * Highly competent IT skills - Outlook, Excel, Word, PowerPoint. Would be able to pick up using the company ERP system quickly * Paying attention to detail while working in a fast-paced environment * Strong time management and communication skills * Strong proactive work ethic * Self-starter and solution-oriented and able to manage own workload * Willingness to learn Roles and Responsibilities * Follow up and track customer Purchase Orders (POs) and ensure timely processing * Send POs to factories and sales order confirmations (SOCs) to customers * Communicate and resolve any queries on orders with customers and factories * Upload styles, sales orders (SOs), and POs in the ERP system and continue to maintain * Perform housekeeping tasks in the ERP system to ensure accurate and up-to-date data * Coordinate with logistics teams to ensure timely shipments and deliveries * Monitor delivery schedules and update customers on any delays or issues * Provide barcodes and packing and shipping instructions to factories * Process stock into inventory, allocate orders, raise picking tickets and invoices * Send weekly order books to the customers and chase them for booking * Provide customers with requested data * Process customer booking forms and communicate delivery schedule with warehouses * Access and maintain customer data base and portals where appropriate * Advise customers on order status, delivery delays, and any related issues * Address queries from credit control and finance departments * Ensure accurate and efficient reporting throughout each sales season * Work with factories and shipping departments on salesman samples * Support the Operations team and sales team with ad-hoc tasks related to sales and purchase orders * Assist with any additional tasks related to customer order management, sales support, and internal operations