Customer Service Team Leader Trafford Park Up to £35,000 doe A global manufacturing firm have an exciting vacancy for a proven customer service team leader. If you have worked within manufacturing/distribution & Stock and have experience managing a small order management team, then please apply. * Responsible for leading, motivating and developing the customer service team to deliver a high quality, consistent service to customers * Managing and mentoring a team of two Order management professionals, ensuring all customer orders and enquiries are handling efficiently, customers orders are met and despatched on time, and KPI’s are met and in-line with company standards * Conducting regular 1-2-1’s, performance reviews and appraisals * Managing attendance, holidays and identifying training needs; supporting on-going development of the team * Overseeing the full customer services operations, handling of customer orders, complaints and escalations – personally managing any high-risk customer issues * Regular meetings with wholesale customers buyers to discuss stock requirements and any shortfalls in orders * Ensuring KPI’s are achieved and that team performance is met A knowledge of order management and overseeing stock allocation and inventory management for large value orders is essential for this role. In return, the business offers a competitive benefit package, including hybrid working, 33 days ...