Our client is a leading luxury hot tub distributor that has experienced exceptional growth in recent years. To support their continued expansion and maintain outstanding customer service standards, they are seeking a Technical Support & After Sales Advisor to join their friendly and professional team.
What’s in it for you / Benefits
•£26,500 per annum starting salary
•£2,000 - £4,000 annual commission opportunity (£28,500 - £30,500 OTE)
•Monday to Friday working hours, 9:00am – 6:00pm
•No evenings, weekends or unsociable shifts
•Corporate discounts on company products for staff, friends and family
•Opportunity to join a growing and successful business
Role Overview
Opportunities are available across both the Customer Service/Technical Support function and the After Sales/Telesales team. Whether you enjoy solving customer issues, providing technical guidance, building customer relationships, or identifying sales opportunities, this could be the perfect role for you.
Working as part of a busy customer support team, you will be responsible for delivering an exceptional customer experience. Depending on your skills and experience, your duties may include supporting customers with product enquiries, troubleshooting technical issues, arranging engineer visits, booking servicing appointments, promoting maintenance products and maintaining ongoing customer relationships.
Key Responsibilities
•Provide exceptional customer service through every customer interaction
•Respond to customer enquiries and provide technical support over the phone
•Diagnose and troubleshoot hot tub issues, identifying appropriate solutions
•Arrange engineer visits where issues cannot be resolved remotely
•Conduct outbound calls to existing customers regarding servicing requirements
•Promote servicing packages, filters, chemicals and related products
•Maintain accurate customer records using the company CRM system
•Build positive relationships with customers through professionalism, empathy and product knowledge
Skills and Experience
•Previous experience in customer service, technical support, after-sales or telesales environments
•Excellent telephone manner and communication skills
•Strong problem-solving abilities and customer-focused approach
•Strong organisational skills and attention to detail
•Ability to prioritise workload and work effectively under pressure
•Experience handling customer queries and complaints professionally
•Knowledge of electrical appliances, technical products or hot tubs would be advantageous
•Sales or service booking experience
How to Apply
If you are a motivated and customer-focused individual looking for a varied role that combines technical support, customer service and after-sales engagement, we would love to hear from you.
Apply today with your up-to-date CV.
Proactive Staff is an equal opportunities Recruitment Agency advertising on behalf of our client